Advanced Infrastructure’s award-winning software (IEA, REA, Forbes) future-proofs power grid investments by linking digital twins across buildings, energy, and transport. Used by half of UK cities and utilities, it streamlines spatial energy planning and connection requests. We are a young and growing startup allowing for rapid career progression. You’ll ensure customers (from local councils to energy planners) get maximum value from the LAEP+ platform by providing onboarding support, guidance, and proactive engagement throughout their journey. You’ll play a key role in user adoption, training, and feedback collection, ensuring that every customer experience is smooth, insightful, and impactful. You will be one of the public faces of Advanced Infrastructure, directly supporting our customers to realise the value of our products quickly and ensuring that they can achieve the maximum benefits our platforms can deliver to help achieve their net-zero targets through first and second line support. You will strive to deliver an excellent standard of customer service which will lead to increased customer retention and a high customer satisfaction. This is a remote-first role with the monthly team sessions in our London Farringdon office. Some travel to clients is occasionally required. Provide first and second line support to our customers via Jira Service Desk and Intercom. Provide product technical support to our customers via in-person and video delivering best practice product guidance and resolving specific product related queries. # Provide business Intelligence reporting on data gathered from customer usage of the tool to plan and deliver targeted and proactive engagement activities to support user adoption of our products and to generally ensure our customer’s desired outcomes are being achieved. # Some prior work experience either through internships or recent graduates. # Outstanding communication skills, written and verbal, combined with the ability to work across diverse cultures Designing and delivering training sessions and event planning # Business Intelligence reporting # Jira Service Desk experience, either 1st line or 2nd line Support role # Familiarity with front-end web development and backend application development # Experience working in an Agile/Scrum development process # Experience using data management tools spreadsheets and SQL #
Remote Customer Success Representative employer: Advanced Infrastructure
At Advanced Infrastructure, we pride ourselves on being a dynamic startup that fosters a culture of innovation and collaboration. Our remote-first approach, combined with monthly team sessions in our vibrant London Farringdon office, ensures that you can thrive in a flexible work environment while still enjoying the benefits of team camaraderie. With a strong focus on employee growth and development, we offer rapid career progression opportunities and encourage our team members to take ownership of their roles, making us an excellent employer for those passionate about making a meaningful impact in the climate tech sector.
