At a Glance
- Tasks: Engage with customers over the phone about overdue invoices and assist with account queries.
- Company: Established debt recovery agency in Hatfield, working with major utility providers.
- Benefits: Competitive salary, bonus potential, 28 days holiday, and a supportive team environment.
- Other info: Enjoy company social events and free tea and coffee while you work!
- Why this job: Kickstart your career in customer service with full training and clear progression opportunities.
- Qualifications: Good communication skills, basic IT knowledge, and a positive attitude.
The predicted salary is between 24000 - 26000 £ per year.
Location: Hatfield, Hertfordshire (No hybrid opportunity)
Employment Type: Full-time
Salary: £24,000 - £26,000 per annum (+bonus of up to £6000 per annum)
Hours: Monday to Friday, 9am–5pm
About Us
We are a well-established debt recovery agency based in Hatfield, working with major utility providers. We pride ourselves on delivering a professional service to customers while helping our clients recover outstanding payments. We are looking for reliable and motivated individuals to join our team. This is an entry-level role with full training provided, making it ideal for school leavers or those looking to start a career in customer service or collections.
Job Overview
This role involves speaking to customers over the phone to discuss overdue invoices. You will make outbound calls and handle inbound enquiries, helping customers understand their account and directing them to the appropriate department where needed. You do not need previous experience—just good communication skills and a willingness to learn.
Key Responsibilities
- Make outbound calls to customers to remind them of overdue invoices
- Take inbound calls and assist with basic account enquiries
- Clearly explain next steps and payment options
- Direct customers to the relevant department for more complex queries
- Record call outcomes accurately on the system
- Maintain a professional and polite approach at all times
What We’re Looking For
- Good communication skills and a clear telephone manner
- Basic IT skills (comfortable using computers and systems)
- A positive attitude and willingness to learn
- Reliability and good timekeeping
- Ability to remain calm and professional when speaking to customers
What We Offer
- Full training and ongoing support
- Clear career progression opportunities, including the potential to move into an Account Manager role
- Company pension
- On-site parking
- Friendly and supportive team environment
- Free tea and coffee facilities
- Company social events
- 28 days’ holiday (including bank holidays), and additional paid holiday between Christmas and New Year
This role is designed as a starting point within the business. High-performing individuals will have the opportunity to progress into more senior positions, including Account Manager roles, where you will take on greater responsibility for account performance and recovery strategies.
Collections Assistant / Trainee Debt Recovery Account Manager in Hatfield employer: Advanced Collection Systems Limited
Join our well-established debt recovery agency in Hatfield, where we offer a supportive and friendly work environment that prioritises employee growth and development. With full training provided, clear career progression opportunities, and a competitive salary package including bonuses, we are committed to helping you build a rewarding career in customer service and collections. Enjoy additional benefits such as a company pension, on-site parking, and social events that foster a strong team culture.
Contact Details:
Advanced Collection Systems Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Assistant / Trainee Debt Recovery Account Manager in Hatfield
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. It’ll help you feel more comfortable and sound professional when you’re on the line.
✨Tip Number 3
Be ready to showcase your communication skills! During interviews, share examples of how you've effectively communicated in past situations, even if it’s just from school or previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Assistant / Trainee Debt Recovery Account Manager in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and qualities we're looking for, like good communication and a positive attitude. Highlight any relevant experience, even if it's just from school or part-time jobs!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves speaking with customers, make sure your written application showcases your communication skills. Use clear language and a polite tone to demonstrate how you'd interact with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Advanced Collection Systems Limited
✨Know the Company
Before your interview, take some time to research the debt recovery agency. Understand their values, the services they offer, and their client base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role heavily relies on good communication, practice speaking clearly and confidently. You could even role-play common scenarios with a friend or family member. This will help you feel more comfortable when discussing overdue invoices during the interview.
✨Prepare for Common Questions
Think about potential questions you might be asked, such as how you would handle an upset customer or what you know about debt recovery. Prepare thoughtful answers that highlight your willingness to learn and your positive attitude.
✨Show Your Enthusiasm
During the interview, let your enthusiasm shine through! Express your eagerness to start a career in customer service and collections. A positive attitude can make a big difference and show that you're a great fit for the team.
