At a Glance
- Tasks: Lead onboarding, build relationships, and translate AI insights into actionable recommendations.
- Company: Join ADVANCE®AI, a fast-growing SaaS company transforming pharma with AI.
- Benefits: Work remotely, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work with leading pharmaceutical organisations across Europe.
- Why this job: Be at the forefront of AI innovation in pharma and make a real impact.
- Qualifications: Experience in pharmaceutical sales and fluency in English and German required.
The predicted salary is between 42750 - 52250 £ per year.
Pharma Customer Success Manager Remote (UK/Germany) | Travel to Client Sites Required
Ready to use your pharmaceutical sales experience in a completely new way? Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist, Brand Manager or Commercial Excellence professional? Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance? Are you excited by the potential of AI to transform the pharmaceutical industry? If so, we’d love to hear from you.
About ADVANCE®AI
ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights. Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance.
We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients. Candidates will either be based in the UK or Germany and be fluent in both languages.
The Opportunity
The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions.
Working closely with People Lead for Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.
The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution.
We’re looking for someone who understands the realities of pharmaceutical field teams and customer engagement. Someone who can build strong client relationships, translate complex data into practical recommendations, and help customers maximise the value they receive from our platform. You will work closely with commercial leaders, sales excellence teams, marketing teams and field force leaders to help them turn AI-generated insights into meaningful action.
What You’ll Be Doing
- Leading onboarding and implementation of new client programmes
- Building trusted relationships with commercial, medical and field leadership teams
- Delivering training, workshops and best-practice guidance
- Translating AI-generated data and insights into actionable recommendations
- Supporting customers to improve field force effectiveness and customer engagement
- Monitoring programme performance and identifying opportunities for improvement
- Gathering customer feedback and helping shape future product development
- Supporting account growth, renewals and customer advocacy initiatives
- Working cross-functionally with Product, Analytics, Operations and Commercial teams
We’re Particularly Interested In People Who Have
- Experience as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist, Brand Manager or similar customer-facing pharma role
- Exposure to Sales Force Effectiveness, Commercial Excellence, Customer Engagement or Marketing functions
- Strong presentation and stakeholder management skills
- A genuine curiosity about data, insights and customer behaviour
- Experience working with healthcare professionals and understanding customer engagement challenges
- The ability to manage multiple priorities in a fast-paced environment
- An interest in technology, AI and digital innovation
- Demonstratable consultative and customer-focused mindset
- Must be fluent in English and German - native speaker in at least one of the two
What matters most is your ability to understand pharmaceutical customers, build trusted relationships and turn insights into meaningful action.
Why Join ADVANCE®AI?
- Work at the forefront of AI innovation in pharma
- Move beyond traditional sales into a strategic customer-facing role
- Help shape a rapidly growing business
- Opportunity to work with leading pharmaceutical organisations across Europe and beyond
If you are highly customer focused, can juggle multiple priorities at once (and what’s more enjoy it!) and you’re excited about helping pharmaceutical companies use AI and data to improve customer engagement, we’d love to hear from you.
Customer Success Manager - UK & Germany employer: Advanceai
ADVANCE®AI is an exceptional employer that offers a dynamic work environment at the cutting edge of AI innovation in the pharmaceutical sector. With a strong focus on employee growth, you will have the opportunity to build strategic relationships with leading pharmaceutical organisations across Europe while enjoying a culture that values collaboration and customer success. The role of Customer Success Manager not only allows you to leverage your expertise but also empowers you to make a meaningful impact by transforming data into actionable insights for clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - UK & Germany
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanceai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanceai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - UK & Germany
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanceai:Your cover letter is your chance to shine! Tell us why you want to work at Advanceai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanceai!
How to prepare for a job interview at Advanceai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
