At a Glance
- Tasks: Lead client relationships and manage projects in the fast-paced pharma tech sector.
- Company: Join a rapidly growing SaaS company transforming pharmaceutical insights.
- Benefits: Remote work options, competitive salary, and a fun, high-achieving team.
- Other info: Opportunity for career growth in a dynamic start-up environment.
- Why this job: Make a real impact in healthcare by leveraging cutting-edge AI technology.
- Qualifications: Experience in account management and project management within Pharma/Biotech.
The predicted salary is between 80000 - 100000 £ per year.
This is an exciting opportunity to join a rapid growth company that is significantly changing the way pharmaceutical companies collect and analyse field insights, quantifying and benchmarking field execution quality in real time. ADVANCE®AI head office is based in Cambridgeshire, UK. You will be joining an experienced, committed, high achieving and fun team on a full-time basis role, with the opportunity to work remotely in UK.
ADVANCE®AI is an exciting new technology-based SaaS company in the pharmaceutical service sector. The core service has been developed in collaboration with IBM, the original innovators in Artificial Intelligence (AI) and still one of the world’s leaders in continually developing this technology. ADVANCE®AI provides pharma leaders everyday visibility of the quality of the conversations taking place between their field-based teams and Health Care Professionals (HCPs). This everyday visibility is provided on KPI dashboards that are updated daily in real-time. Data is collected using AI, with Human-in-the-Loop QC and Subject Matter Expertise, to observe and record the conversations, which is converted into data that provides invaluable insights on campaign execution, selling skills deployment and evolution in call outcome.
Working closely with the Senior Vice President (SVP) and VPs of Client Relations, the Customer Success Director (CSD) provides leadership in managing multiple ADVANCE®AI projects and leading some Business Development efforts. The CSD is accountable for the successful management and completion of assigned ADVANCE®AI projects coordinating activities internally and acting as the primary client contact to ensure all aspects of the contract and Scope of Work are achieved. They will ensure that the configuration, rollout, and ongoing development of client specific ADVANCE®AI platforms are progressed according to client needs and expectations. In addition, responsible for identifying new opportunity leads and advancing through the sales process, and ensuring the success of the renewal process within existing client opportunities to expand the use of ADVANCE®AI aligned to the company strategy.
Key role accountabilities:
- Lead account management activities across global clients with a focus on US and Canada to ensure organic growth by prospecting opportunities with other brands and countries.
- Proactively shape and develop long-term relationships with clients at multiple levels within the client organization and across different functions.
- Understand client needs and requests to ensure we are delivering to meet their expectations at all times.
- US and Canada Business development responsibility includes planning and preparation for client meetings, attendance, and contribution at business development meetings as well as post meeting follow-up and proposal development as required.
- End to end project management, including the communication and collaboration with internal colleagues and functions.
- Proactively address client queries that may arise through project delivery.
- Manage and prioritize timelines, calendars and expected delivery dates.
- Ability to travel as necessary.
Knowledge, Abilities and Experience
ESSENTIAL
- Account management/project management experience within Pharma/Biotech.
- Experience of working across Commercial and Medical Affairs teams.
- Ability to be able to clearly demonstrate success in previous roles.
- Must be motivated and agile to work in a fast-paced start-up culture.
- Confident self-starter – thrives on empowerment.
- Ability to build strong relationships with clients and internal colleagues across business functions.
- Capable of gaining trust quickly.
- Build a reputation for service excellence.
- Analytical – able to spot trends and make observational links.
- High attention to detail.
- Strong Microsoft Office knowledge required in PowerPoint, Word, and Excel.
- Must have excellent written and verbal skills including strong presentation skills.
DESIRABLE
- Located in US or Canada – knowledge of the Canadian market advantageous.
- French language skills desirable although not essential. Additional Language skills.
- Demonstrates a global mindset.
- Previous experience in the pharmaceutical sector or pharmaceutical business analytics, preferably within service provider environment.
- Degree in Business Administration, Life Sciences, Economics, or other related fields.
- Experience with data analysis tools.
- Experience with Agile methodologies.
- Experience with visualisation tools.
Customer Success Director - US & Canada employer: ADVANCE®AI
ADVANCE®AI is an exceptional employer, offering a dynamic and innovative work environment that fosters collaboration and growth. With a strong focus on employee development and a culture that values fun and high achievement, team members are empowered to thrive in a fast-paced, technology-driven sector. The opportunity to work remotely while being part of a pioneering company in the pharmaceutical service industry makes ADVANCE®AI a truly attractive place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Director - US & Canada
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at ADVANCE®AI or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how ADVANCE®AI is changing the game in pharma. This knowledge will show your passion and commitment, making you a more attractive candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Director. Highlight your project management skills and ability to build relationships, as these are key for success in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at ADVANCE®AI.
We think you need these skills to ace Customer Success Director - US & Canada
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Director role. Highlight your account management and project management experience in Pharma/Biotech, and don’t forget to showcase your ability to build strong relationships with clients.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with business development and how you can contribute to our growth in the US and Canada.
Showcase Your Skills:Don’t hold back on showcasing your skills! Make sure to highlight your analytical abilities and attention to detail, as well as your proficiency in Microsoft Office. We love seeing candidates who can demonstrate success in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fun and committed team!
How to prepare for a job interview at ADVANCE®AI
✨Know Your Stuff
Make sure you understand the core services of ADVANCE®AI and how they relate to the pharmaceutical industry. Familiarise yourself with AI technologies and their applications in data analysis, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed projects or accounts in the pharma or biotech sectors. Highlight your ability to coordinate activities and lead teams, as this is crucial for the Customer Success Director role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and client relationships. This demonstrates your ability to foster long-term relationships, which is key for the role.
✨Be Ready to Discuss Growth Strategies
Think about how you can contribute to organic growth in the US and Canada markets. Prepare ideas on how to identify new opportunities and advance existing client relationships, as this will show your strategic thinking and alignment with the company's goals.
