At a Glance
- Tasks: Lead onboarding and support clients in maximising AI insights for better performance.
- Company: Join ADVANCE®AI, a fast-growing SaaS company revolutionising pharma with AI.
- Benefits: Work remotely, enjoy competitive pay, and be part of an innovative team.
- Other info: Dynamic role with opportunities to shape the future of healthcare engagement.
- Why this job: Transform the pharmaceutical industry while building strong client relationships.
- Qualifications: Experience in pharma sales or customer-facing roles; strong data insight skills.
The predicted salary is between 50000 - 65000 £ per year.
Pharma Customer Success Manager Remote (UK) | Travel to Client Sites Required
Ready to use your pharmaceutical sales experience in a completely new way? Have you worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist, Brand Manager or Commercial Excellence professional? Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance? Are you excited by the potential of AI to transform the pharmaceutical industry? If so, we’d love to hear from you.
About ADVANCE®AI
ADVANCE®AI is a fast-growing UK-based SaaS company transforming how pharmaceutical companies collect, analyse and act on field insights. Our AI-powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance.
We’re now looking for a Customer Success Manager to support our growing portfolio of UK and international pharmaceutical clients.
The Opportunity
The Customer Success Manager (CSM) is responsible for the successful delivery, adoption, and ongoing development of assigned ADVANCE®AI programs. Acting as the primary day-to-day contact for clients, the CSM builds strong strategic relationships with stakeholders across Commercial, Medical, and Operational functions to ensure customers achieve measurable value from ADVANCE®AI solutions. Working closely with the VP Customer Success and cross-functional internal teams, the CSM coordinates customer onboarding, program rollout, training, engagement, and ongoing support activities to ensure successful execution against agreed objectives, timelines, and success metrics. The role requires proactive management of customer needs, identification of potential risks and opportunities, and continuous alignment between customer expectations and ADVANCE®AI capabilities.
The CSM also plays a key role in driving customer satisfaction, retention, and growth by supporting renewals, identifying expansion opportunities, facilitating strategic business reviews, and translating customer feedback into actionable recommendations for product and service evolution.
We’re looking for someone who understands the realities of pharmaceutical field teams and customer engagement. Someone who can build strong client relationships, translate complex data into practical recommendations, and help customers maximise the value they receive from our platform. You will work closely with commercial leaders, sales excellence teams, marketing teams and field force leaders to help them turn AI-generated insights into meaningful action.
What You’ll Be Doing
- Leading onboarding and implementation of new client programmes
- Building trusted relationships with commercial, medical and field leadership teams
- Delivering training, workshops and best-practice guidance
- Translating AI-generated data and insights into actionable recommendations
- Supporting customers to improve field force effectiveness and customer engagement
- Monitoring programme performance and identifying opportunities for improvement
- Gathering customer feedback and helping shape future product development
- Supporting account growth, renewals and customer advocacy initiatives
- Working cross-functionally with Product, Analytics, Operations and Commercial teams
We’re Particularly Interested In People Who Have
- Experience as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist, Brand Manager or similar customer-facing pharma role
- Exposure to Sales Force Effectiveness, Commercial Excellence, Customer Engagement or Marketing functions
- Strong presentation and stakeholder management skills
- A genuine curiosity about data, insights and customer behaviour
- Experience working with healthcare professionals and understanding customer engagement challenges
- The ability to manage multiple priorities in a fast-paced environment
- An interest in technology, AI and digital innovation
- Demonstratable consultative and customer-focused mindset
What matters most is your ability to understand pharmaceutical customers, build trusted relationships and turn insights into meaningful action.
Why Join ADVANCE®AI?
- Work at the forefront of AI innovation in pharma
- Move beyond traditional sales into a strategic customer-facing role
- Help shape a rapidly growing business
- Opportunity to work with leading pharmaceutical organisations across Europe and beyond
If you are highly customer focused, can juggle multiple priorities at once (and what’s more enjoy it!) and you’re excited about helping pharmaceutical companies use AI and data to improve customer engagement, we’d love to hear from you.
About ADVANCE®AI employer: ADVANCE®AI
ADVANCE®AI is an exceptional employer that offers a dynamic work environment at the forefront of AI innovation in the pharmaceutical industry. With a strong focus on employee growth and development, team members are encouraged to build strategic relationships and leverage their expertise to drive customer success. The company fosters a collaborative culture where insights are valued, and employees have the opportunity to shape the future of healthcare engagement while working with leading pharmaceutical organisations across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land About ADVANCE®AI
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its AI solutions. Understand how they help pharmaceutical companies improve customer engagement, and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your consultative skills during interviews. Be ready to share examples of how you've built strong relationships with clients and translated data into actionable insights that drove success in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining ADVANCE®AI and being part of our exciting journey.
We think you need these skills to ace About ADVANCE®AI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in pharmaceutical sales and customer engagement, and don’t forget to mention any relevant skills that align with what we’re looking for at ADVANCE®AI.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the opportunity and how your background makes you a perfect fit for the Customer Success Manager role. Be genuine and let your personality come through!
Showcase Your Data Skills:Since we’re all about turning data into insights, make sure to highlight any experience you have with data analysis or translating complex information into actionable recommendations. We love seeing how you’ve used data to drive success in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the ADVANCE®AI team!
How to prepare for a job interview at ADVANCE®AI
✨Know Your Stuff
Make sure you brush up on your pharmaceutical sales experience and understand the key concepts of customer engagement. Familiarise yourself with ADVANCE®AI's platform and how it transforms data into actionable insights. This will show that you're genuinely interested and ready to contribute.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share relevant experiences where you've successfully managed client relationships or improved customer satisfaction. This will demonstrate your ability to foster strong partnerships, which is crucial for the Customer Success Manager role.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data in previous roles to drive decisions or improve performance. Highlight specific examples where you've translated complex data into practical recommendations. This will illustrate your analytical mindset and your fit for a role that revolves around AI-generated insights.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision, the challenges they face in customer engagement, and how they measure success. This not only shows your interest in the role but also your strategic thinking and understanding of the industry. It’s a great way to leave a lasting impression!
