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- Tasks: Lead a support team to deliver high-quality care for adults with learning disabilities.
- Company: Join a supportive employer committed to diversity and staff development.
- Benefits: Enjoy generous holiday, professional training, and discounts on various perks.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: 2+ years in adult care and strong leadership skills required.
The predicted salary is between 32564 - 32564 £ per year.
We are seeking a highly motivated Support Manager to work with the Operations Manager and lead a support team in Lincoln, delivering high‑quality support to adults with learning disabilities in their homes. The role requires exemplary leadership, strong compliance focus, and a heart for customer‑centred care.
Key Responsibilities
- Lead and directly manage a team of support workers, ensuring high‑quality, personalised support
- Act as an exemplary role model to staff, keeping customers at the centre of all services
- Ensure compliance with company policies, industry regulations, and legal requirements
- Support customers with mental health conditions and learning disabilities across Lincoln and surrounding areas
- Develop and maintain strong working relationships with key stakeholders, customers, families, and external agencies
- Manage and resolve staff issues effectively, adhering to policies and procedures
- Conduct risk assessments and crisis management, including de‑escalation techniques
- Oversee quality assurance, ensuring service delivery meets and exceeds expectations
- Promote staff development through training, performance management, and supervision
- Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and GDPR
- Work flexibly, including occasional weekends, bank holidays, and sleep‑in duties if required
- Contribute to business development and service growth initiatives
Person Specification – Essential
- Minimum 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
- Previous experience in team leadership and staff management within health and social care
- Strong understanding of person‑centred care and complex mental health conditions
- Strong IT literacy, including experience with digital care systems
- Ability to work under pressure, manage time effectively and meet deadlines
- Excellent verbal and written communication skills
- Commitment to ongoing training and professional development
- Business development experience with a drive to expand services
- UK driving licence
- NVQ Level 5 in Health and Social Care (or equivalent qualification) or willingness to achieve
Person Specification – Desirable
- Experience working alongside Support Managers and Operations Managers in a similar role
- Understanding of health and social care compliance frameworks
- Knowledge of stakeholder engagement and relationship management
We are an equal opportunities employer who values its staff and the difference they make to their customers. We do not tolerate racism or discrimination of any kind and are committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Benefits
- Paid holiday (25–30 days with long service, plus bank holidays, pro‑rata for part‑time hours)
- Sector‑specific training as part of induction plus opportunities for professional development
- Access to Perks at Work for discounts on cinema tickets, shopping vouchers and more
- Long‑service awards payable in 5‑year increments
- Golden Hello/refer a friend – up to £500
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you meet the threshold)
Support Manager in Lincolnshire employer: Advance
Contact Detail:
Advance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer-centred care during interviews. Share specific examples of how you've made a difference in previous roles, especially when it comes to supporting individuals with learning disabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Support Manager in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Manager role. Highlight your experience in adult care and team leadership, and show us how you embody customer-centred care.
Showcase Your Skills: We want to see your strong communication skills and IT literacy shine through. Use specific examples from your past roles to demonstrate how you've successfully managed teams and supported individuals with learning disabilities.
Be Authentic: Let your personality come through in your application. We value authenticity, so don’t be afraid to share your passion for supporting others and your commitment to ongoing professional development.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Advance
✨Know Your Stuff
Make sure you understand the key responsibilities of a Support Manager. Brush up on person-centred care, compliance frameworks, and how to manage a team effectively. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to act as a role model and how you've maintained high-quality support for customers. This will demonstrate your fit for the leadership aspect of the role.
✨Be Customer-Centric
Since the role focuses on customer-centred care, think of specific instances where you've put customers first. Discuss how you've built relationships with stakeholders and families, and how you’ve handled challenging situations with empathy and professionalism.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how the company measures success in delivering support. It shows your genuine interest in the role and helps you assess if it's the right fit for you.