Key Account Manager in Wakefield, Yorkshire

To manage and grow key customer accounts across the power-networks maintenance and project-delivery portfolio. The role focuses on:

• Maintaining and strengthening relationships with existing maintenance clients, ensuring high performance and repeat work.
• Developing new project opportunities, turning long-term account relationships into sustainable pipelines of LV/HV/EHV project work.

This position ensures excellent client service, commercial performance, and seamless coordination between operations, delivery, and commercial teams.

Key Responsibilities

• Account Management & Customer Relationships
  • Act as primary point of contact for a defined portfolio of maintenance and power-network clients.
  • Build long-term, trust-based relationships with asset owners, facility managers, developers, and operational stakeholders.
  • Conduct regular account reviews, performance meetings, and service improvement discussions.
  • Capture customer needs, future plans, and investment programmes to identify new project opportunities.
• Operational & Project Delivery Support
  • Work closely with maintenance and project-delivery teams to ensure smooth execution of contracted works.
  • Monitor project progress, customer satisfaction, SLAs, KPIs, and commercial performance for each account.
  • Support planning and scheduling of works when required to maintain customer confidence.
  • Proactively manage issue resolution, escalations, and service recovery with a customer-first approach.
• Business Development Within Existing Accounts
  • Identify opportunities for upgrade works, reinforcement projects, new connections, asset replacements, and compliance-led investments.
  • Develop proposals and coordinate technical/operational input for small to mid-sized project scopes.
  • Convert maintenance relationships into sustainable repeat project pipelines.
  • Maintain accurate CRM entries, forecasting, and account growth plans.
• New Project-Client Development
  • Develop relationships with prospective clients in your region - industrial sites, private networks, facilities, developers, consultants, and contractors.
  • Generate and qualify new leads for project work across LV/HV/EHV networks.
  • Prepare and support proposal submissions, commercial discussions, and pre-award activity.
  • Support tendering activities by providing customer insight and account-specific requirements.

Skills & Experience

• Essential
  • Experience in key account management, project coordination, or customer-facing delivery roles within utilities, power networks, electrical services, or engineering sectors.
  • Strong understanding of LV/HV networks, maintenance services, and project-delivery environments.
  • Excellent relationship-building skills with the ability to engage operational and commercial stakeholders.
  • Customer-focused mindset with strong communication, presentation, and problem-solving abilities.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Competent with CRM tools, reporting, and commercial tracking.
• Desirable
  • Experience managing framework or long-term maintenance agreements.
  • Understanding of DNO/IDNO processes, private networks, HV switching, and asset-management regimes.
  • Ability to interpret technical information and speak credibly with engineers and project managers.
  • Commercial awareness (margin, cost control, contract mechanisms, variations, etc.).

Personal Attributes

• Proactive and relationship-driven.
• Comfortable in both office and site environments.
• Strong attention to customer experience.
• Organised, reliable, and able to work autonomously.
• Collaborative approach with delivery, design, engineering, and commercial colleagues.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.