At a Glance
- Tasks: Manage key customer accounts and develop new project opportunities in power networks.
- Company: Dynamic company focused on power networks with a commitment to diversity.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Join a team that values diversity and offers excellent career development opportunities.
- Why this job: Make a real impact by building relationships and driving project success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
To manage and grow key customer accounts across the power-networks maintenance and project-delivery portfolio.
- Maintaining and strengthening relationships with existing maintenance clients, ensuring high performance and repeat work;
- Developing new project opportunities, turning long-term account relationships into sustainable pipelines of LV/HV/EHV project work.
This position ensures excellent client service, commercial performance, and seamless coordination between operations, delivery, and commercial teams.
Account Management & Customer Relationships
- Act as primary point of contact for a defined portfolio of maintenance and power-network clients.
- Build long-term, trust-based relationships with asset owners, facility managers, developers, and operational stakeholders.
- Conduct regular account reviews, performance meetings, and service improvement discussions.
- Capture customer needs, future plans, and investment programmes to identify new project opportunities.
Operational & Project Delivery Support
- Work closely with maintenance and project-delivery teams to ensure smooth execution of contracted works.
- Monitor project progress, customer satisfaction, SLAs, KPIs, and commercial performance for each account.
- Support planning and scheduling of works when required to maintain customer confidence.
- Proactively manage issue resolution, escalations, and service recovery with a customer-first approach.
Business Development Within Existing Accounts
- Identify opportunities for upgrade works, reinforcement projects, new connections, asset replacements, and compliance-led investments.
- Develop proposals and coordinate technical/operational input for small to mid-sized project scopes.
- Convert maintenance relationships into sustainable repeat project pipelines.
- Maintain accurate CRM entries, forecasting, and account growth plans.
New Project-Client Development
- Develop relationships with prospective clients in your region - industrial sites, private networks, facilities, developers, consultants, and contractors.
- Generate and qualify new leads for project work across LV/HV/EHV networks.
- Prepare and support proposal submissions, commercial discussions, and pre-award activity.
- Support tendering activities by providing customer insight and account-specific requirements.
Experience in key account management, project coordination, or customer-facing delivery roles within utilities, power networks, electrical services, or engineering sectors.
Strong understanding of LV/HV networks, maintenance services, and project-delivery environments.
Excellent relationship-building skills with the ability to engage operational and commercial stakeholders.
Ability to manage multiple accounts and priorities simultaneously.
Competent with CRM tools, reporting, and commercial tracking.
Experience managing framework or long-term maintenance agreements.
Understanding of DNO/IDNO processes, private networks, HV switching, and asset-management regimes.
Ability to interpret technical information and speak credibly with engineers and project managers.
Commercial awareness (margin, cost control, contract mechanisms, variations, etc.).
Comfortable in both office and site environments.
Strong attention to customer experience.
Collaborative approach with delivery, design, engineering, and commercial colleagues.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Key Account Manager -Service (Permanent) employer: Advance TRS
Advance TRS is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the water sector. With a focus on employee growth, we provide opportunities for professional development and a competitive salary package, all while enjoying the flexibility of hybrid working in the vibrant city of Leeds. Join us to be part of meaningful projects that contribute to sustainable water infrastructure solutions.
