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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage enquiries with a positive attitude.
- Company: Join a dynamic team in Rotherham focused on excellent service delivery.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Great opportunity for career growth in a collaborative team.
- Why this job: Be the voice of the company and make a real difference for customers every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
ROLE PURPOSE
To have a customer-led approach and support project/regulatory KPIs to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLAs. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLAs.
ACCOUNTABILITIES
As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPIs. The scope of this role includes, but is not limited to, the duties described below:
- Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries.
- Prompt and accurate process of incidents ensuring that circulation SLAs are met.
- Manages own workload and operates effectively and energetically as part of the wider team, contributing to the efficient resolution of all contacts whilst maintaining high levels of service to internal and external customers.
- Answer inbound telephone contacts promptly and professionally, delivering excellent customer service.
- Building rapport with clients and colleagues and promoting a professional image.
Helpdesk Advisor employer: Advance TRS
Contact Detail:
Advance TRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
When you're preparing for your interview, make sure to research the company and its values. We want to see that you understand our customer-led approach and can align with our goals. This will help you stand out as a candidate who truly gets what we're about!
✨Tip Number 2
Practice your communication skills! As a Helpdesk Advisor, you'll be answering calls and responding to queries all day. We recommend doing mock interviews or role-playing scenarios with friends to get comfortable with delivering excellent customer service.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you've effectively resolved issues or improved processes. We love candidates who can think on their feet and contribute to the efficient resolution of contacts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team and contributing to our mission of delivering top-notch service.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Helpdesk Advisor. We want to see how you can bring that customer-led approach to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication skills in your written application. Use clear and professional language to reflect how you would engage with clients.
Highlight Relevant Experience: If you've got experience in customer service or handling enquiries, make sure to mention it! We love seeing how your past roles have prepared you for this position, so don’t hold back on those examples.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advance TRS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Helpdesk Advisor. Familiarise yourself with the key responsibilities and accountabilities mentioned in the job description. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to build rapport and maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to react quickly to customer requests or incidents. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer contacts, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.