At a Glance
- Tasks: Lead service delivery and improve maintenance contracts in a dynamic rail environment.
- Company: Join a growing organisation focused on critical infrastructure services.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Regular travel to sites with a commitment to safety and quality.
- Why this job: Make a real impact in the rail industry while developing your leadership skills.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 44000 - 50000 £ per year.
Service Delivery Manager
Location
Central Swindon
Salary
Competitive + Benefits
About the Role
We are seeking an experienced
Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK.
- Based in
- Central Swindon
, you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers.
Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved.
Key Responsibilities
- Lead the day-to-day delivery of planned and reactive maintenance services.
- Manage contract performance against SLAs, KPIs and quality standards.
- Oversee fault response, incident management and service recovery activities.
- Maintain strong customer and stakeholder relationships.
- Manage maintenance teams, help-desk staff and subcontractors.
- Ensure compliance with safety, regulatory and industry standards.
- Monitor asset performance, reporting and maintenance records.
- Drive continuous improvement, innovation and asset life-cycle initiatives.
- Attend customer meetings, contract reviews and operational site visits.
About You
You will have
- Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations.
- Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems.
- A strong track record of managing customer-facing maintenance or service contracts.
- Experience leading operational teams and driving performance improvement.
- Experience managing SLAs, KPIs and service performance reporting.
- Excellent stakeholder management, communication and problem-solving skills.
- Experience working within a regulated operational environment.
- Full UK Driving Licence.
Desirable
- PTS, COSS, or similar rail industry accreditation. (training provided)
- IOSH, NEBOSH or equivalent Health & Safety qualification.
- PRINCE2, APM or other project management qualification.
- Experience with asset management and maintenance management systems.
- Knowledge of ISO55001 asset management principles.
- What We’re Looking For
- Customer-focused and commercially aware.
- Strong leadership and people management skills.
- Organised, proactive and detail-oriented.
- Able to perform effectively under pressure.
- Committed to safety, quality and continuous improvement.
This is an excellent opportunity for an experienced Service Delivery Manager/ Maintenance delivery professional to play a key role in delivering critical infrastructure services within a dynamic and growing organisation within the railway environment.
Location
Central Swindon
Travel
Regular travel to operational sites and customer locations, with occasional overnight stays as required.
We are an equal opportunity employer and value diversity in our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Service Delivery Manager in Swindon employer: Advance Training & Recruitment Services
Join a forward-thinking organisation that prioritises environmental sustainability and employee development. As a Senior Ecologist, you will thrive in a collaborative work culture that values innovation and mentorship, offering you the chance to lead impactful biodiversity projects while advancing your career in a supportive environment. Located in a vibrant area, our company provides unique opportunities for professional growth and a meaningful contribution to ecological conservation.
Contact Details:
Advance Training & Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Swindon
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Advance Training & Recruitment Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Advance Training & Recruitment Services or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Advance Training & Recruitment Services who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Advance Training & Recruitment Services!
We think you need these skills to ace Service Delivery Manager in Swindon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Advance Training & Recruitment Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Advance Training & Recruitment Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Advance Training & Recruitment Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
