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- Tasks: Assist customers by handling diverse calls and resolving issues for the County Council.
- Company: Join a supportive team within a County Council, making a difference in your community.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a friendly work environment.
- Why this job: Experience a dynamic role with varied challenges and the chance to help others daily.
- Qualifications: Strong customer service skills and basic IT knowledge are essential.
- Other info: Full-time office role with a 6-month contract, perfect for gaining real-world experience.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Helpline Advisor/Customer Services required on a contract basis, initially 6 months.
Overview: The advisor will support a County Council. The role involves taking incoming calls on two different lines: one for booking in waste site calls, which is straightforward, and another that is more varied. The varied calls can cover anything reported to the council, such as potholes, uneven surfaces, or fallen trees. The job is described as quite varied, with no two days being the same, and the team receives a lot of emergency calls on “storm days”.
Skills: Candidates need to have:
- Good customer service and communication skills.
- Basic IT understanding, as they will use multiple systems for logging issues, including Outlook.
- A call centre or similar background, so they can handle the pressure and understand the busy nature of the role.
Start date: ASAP
Contract length: 6 months
Location: Rotherham
Hours: Monday to Friday 8am to 5pm with 1 hour lunch break – Full time in the office.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Helpline Advisor/Customer Services in Crawley employer: Advance Training & Recruitment Services
Contact Detail:
Advance Training & Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor/Customer Services in Crawley
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your skills align with their mission. Plus, it’ll help you feel more confident when answering questions!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. It’ll help you think on your feet and handle those varied calls like a pro.
✨Tip Number 3
Don’t forget to showcase your IT skills during the interview. Mention any experience you have with logging issues or using systems like Outlook. It’s a great way to demonstrate you’re ready for the tech side of the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpline Advisor/Customer Services in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpline Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively handled customer queries in the past.
Highlight Your IT Know-How: Mention any experience you have with IT systems, especially if you've worked in a call centre before. We need someone who can quickly adapt to using multiple systems, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Advance Training & Recruitment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpline Advisor role. Familiarise yourself with the types of calls you might handle, like waste bookings and emergency reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled difficult situations or resolved complaints effectively. This will highlight your ability to stay calm under pressure, which is crucial for this role.
✨Brush Up on Your IT Skills
Since you'll be using multiple systems, it’s a good idea to review basic IT skills, especially with Outlook and any other relevant software. If you can, practice logging issues or managing calls on similar platforms to feel more confident during the interview.
✨Be Ready for Varied Scenarios
Expect questions about how you'd handle different types of calls, especially during busy times or emergencies. Think through some scenarios in advance and prepare your responses. This will show that you can think on your feet and adapt to the unpredictable nature of the job.
