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- Tasks: Monitor critical systems and manage real-time alerts in a dynamic 24x7 environment.
- Company: Join OneAdvanced, a leading tech company driving innovation across various sectors.
- Benefits: Enjoy 26 days holiday, private medical insurance, and flexible benefits tailored to your lifestyle.
- Why this job: Be part of a team making a real impact while developing your technical skills.
- Qualifications: Awareness of IT infrastructure and familiarity with monitoring tools is a plus.
- Other info: Shift-based role with excellent career growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Join OneAdvanced. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.
We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads monitor critical systems in real-time, execute defined processes, and drive preventative support to uphold stability across customer environments.
As a 24x7 Analyst, you will be part of a squad responsible for continuous monitoring of customer systems and the management of real-time alerts. You will triage events, follow structured runbooks, and carry out operational tasks such as patching and backup validation. This is a shift-based role forming part of a 24x7 service model. You will work with experienced colleagues to build your technical understanding, participate in live operations, and contribute to knowledge management. The ideal candidate is inquisitive, process-driven, and eager to develop within a team environment.
What You Will Do- Monitor critical systems and alerts using LogicMonitor and other monitoring tools.
- Triage incidents and events, following defined escalation paths based on priority and impact.
- Follow structured runbooks to execute patching, backup validation, and basic troubleshooting tasks.
- Log, update, and escalate tickets within ServiceNow in line with operational procedures.
- Maintain clear and concise shift notes and ensure a smooth handover between shifts.
- Contribute to the improvement of runbooks and knowledge articles.
- Participate in shift reviews and incident debriefs, contributing observations and suggestions.
- Develop an understanding of infrastructure, alert conditions, and incident flow through guided exposure.
- Awareness of IT infrastructure components such as servers, storage, and networking.
- Familiarity with monitoring or ITSM tools (e.g. LogicMonitor, ServiceNow).
- Clear and accurate communication skills, especially in high-pressure situations.
- Desire to learn and take feedback positively.
- Ability to follow process and structured troubleshooting.
- Proactive mindset with an eye for detail.
- Eligibility for UK Government Security Check (SC) clearance.
- Basic Windows Server or Azure administration exposure.
- Prior experience in a service desk or NOC environment.
- Interest in automation and tooling.
- Some awareness of ISO standards such as ISO27001 or ISO20000.
This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays.
What We Do For You- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical-history exclusions.
- Financial benefits that have your back.
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if you ever need it.
- Grow your career with us through SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
- Access to external training and apprenticeships.
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
Support Analyst (24x7) employer: Advance Systems International
Contact Detail:
Advance Systems International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (24x7)
✨Tip Number 1
Get to know the company inside out! Research OneAdvanced, their mission, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support roles. Think about how you'd handle real-time alerts or incidents, and be ready to share examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the squad.
We think you need these skills to ace Support Analyst (24x7)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Support Analyst, so don’t hold back on showcasing your IT infrastructure knowledge!
Show Your Passion for Learning: We love candidates who are eager to learn and grow! In your application, mention any experiences where you’ve taken feedback positively or pursued additional training. This shows us you’re ready to develop within our team.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. This reflects the clear communication skills we value, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Advance Systems International
✨Know Your Tools
Familiarise yourself with monitoring tools like LogicMonitor and ITSM platforms such as ServiceNow. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Understand the Role
Make sure you grasp what a 24x7 Support Analyst does. Review the job description and be prepared to explain how your skills align with tasks like triaging incidents and following structured runbooks.
✨Show Your Inquisitive Nature
Demonstrate your eagerness to learn and grow within a team. Share examples of how you've taken feedback positively in the past and how you approach problem-solving in high-pressure situations.
✨Prepare for Shift Work
Since this role involves shift work, be ready to discuss your flexibility and willingness to work nights, weekends, and holidays. Highlight any previous experience in similar environments to reassure them of your adaptability.
