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For Companies At a Glance
- Tasks: Drive customer success and improve WFM solutions while managing live projects.
- Company: Join OneAdvanced, a leader in Workforce Management with a focus on service excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a strong emphasis on collaboration and continuous improvement.
- Why this job: Be a trusted partner in the Housing sector and make a real impact on customer operations.
- Qualifications: Proactive attitude, customer-focused mindset, and experience in project management.
The predicted salary is between 45000 - 55000 £ per year.
Join OneAdvanced. We’re looking for a proactive, customer-focused Solution Consultant to join our Workforce Management (WFM) team. In this role, you’ll take ownership of live customer projects while acting as a trusted technical partner supporting service excellence across the Housing sector. You’ll collaborate closely with internal teams and customers, ensuring solutions deliver real operational value.
What You Will Do
- Drive customer success and operational excellence across WFM solutions by owning service delivery and continuous improvement.
- Act as the primary point of contact for your customers and projects, ensuring a seamless experience.
- Collaborate with delivery and support teams to embed customer context into technical resolutions.
- Deliver billable work across WFM solutions, maintaining utilisation and contributing to revenue growth.
- Support Major Incident processes and contribute to root cause analysis.
- Lead and validate post-incident reviews.
Solution Consultant employer: Advance Systems International
Contact Detail:
Advance Systems International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Solution Consultant role.
✨Tip Number 2
Showcase your skills in real-time! Consider setting up a portfolio or a personal project that highlights your expertise in WFM solutions. This gives you something tangible to discuss during interviews and shows your proactive approach.
✨Tip Number 3
Prepare for those tricky interview questions! Research common queries for Solution Consultants and practice your responses. We want you to feel confident and ready to demonstrate how you can drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at OneAdvanced.
We think you need these skills to ace Solution Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Solution Consultant role. Highlight any customer-focused projects you've worked on, especially in the Workforce Management sector.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've driven customer success and operational excellence in previous positions.
Showcase Your Collaboration Skills: Since this role involves working closely with internal teams and customers, emphasise your teamwork experience. Mention any instances where you’ve successfully collaborated to solve problems or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Advance Systems International
✨Know Your WFM Solutions
Make sure you brush up on your knowledge of Workforce Management solutions. Understand the key features and benefits, and be ready to discuss how they can drive customer success. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or projects. Highlight how you ensured a seamless experience for clients and contributed to their operational excellence. This will demonstrate your customer-centric approach.
✨Collaborate Like a Pro
Think about times when you've worked closely with internal teams to solve problems or improve processes. Be ready to share these stories during the interview, as collaboration is key in this role. It’ll show that you can work well with others to deliver real value.
✨Be Ready for Technical Questions
Since you'll be acting as a trusted technical partner, expect some technical questions related to service delivery and incident management. Brush up on relevant concepts and be prepared to discuss how you would handle specific scenarios. This will help you stand out as a knowledgeable candidate.