At a Glance
- Tasks: Own cash collection and customer relationships while resolving complex issues.
- Company: Join OneAdvanced, a dynamic finance operations team.
- Benefits: 26 days holiday, private medical insurance, and performance-based rewards.
- Other info: Hybrid role with flexible working options and a supportive culture.
- Why this job: Make a real impact in a fast-paced environment with career growth opportunities.
- Qualifications: Experience in credit control and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join OneAdvanced. We’re looking for a Senior Credit Lead to join our Finance Operations team. You’ll be someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end. This is a hands-on, high impact role where you’ll manage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This role is hybrid, with time in the office Monday–Wednesday and the flexibility to work from home for the remainder of the week.
What You Will Do
- Owning end-to-end collections across your customer portfolio
- Picking up the phone and proactively engaging customers to resolve payment issues quickly
- Prioritising aged debt and strategising your approach to maximise cash collection
- Acting as the go-to escalation point for complex queries and disputes
- Partnering with Billing, Sales, and Account Management to unblock issues
- Supporting and guiding Credit Controllers to deliver against targets
- Maintaining a clean, accurate ledger and resolving anomalies
- Driving process improvements where possible in a busy, evolving environment
What You Will Have
- Proven experience in credit control / collections in a complex environment
- Strong problem solving skills, you don’t just spot issues, you fix them
- Confidence to pick up the phone and handle challenging conversations
- Highly organised with the ability to manage multiple priorities
- A commercial mindset, you understand the balance between cash and customer
- Experience supporting or mentoring others
- Comfortable working with systems such as ERPs and tools like NetSuite and ServiceNow
Applications close on 8th May; we encourage early applications as we may begin reviewing candidates ahead of the deadline.
What We Do For You
- Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Senior Credit Lead in Birmingham employer: Advance Systems International
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a Senior Credit Lead, you will enjoy a hybrid working model that promotes work-life balance, alongside comprehensive benefits such as generous holiday allowances, robust family leave policies, and extensive career development opportunities through our SkillsHub learning platform. Join us to make a meaningful impact while being part of a team that values your contributions and supports your professional growth.
Contact Details:
Advance Systems International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Lead in Birmingham
✨Tip Number 1
Get ready to pick up the phone! In a role like Senior Credit Lead, proactive communication is key. Don’t wait for customers to reach out; take the initiative to resolve payment issues quickly and effectively.
✨Tip Number 2
Show off your problem-solving skills! When you encounter complex queries or disputes, demonstrate your ability to not just identify the issue but also to fix it. This will set you apart as a candidate who can handle the challenges of the role.
✨Tip Number 3
Be organised and strategic! Managing multiple priorities is crucial in this fast-paced environment. Make sure you have a clear plan for prioritising aged debt and maximising cash collection to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Credit Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Credit Lead. Highlight your experience in credit control and any specific achievements that showcase your problem-solving skills and ability to manage complex issues.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share examples of how you've successfully managed cash collections and resolved disputes, and don’t forget to show your enthusiasm for joining our Finance Operations team!
Showcase Your Communication Skills:Since this role involves picking up the phone and engaging with customers, make sure your application reflects your strong communication skills. Use clear and concise language, and maybe even mention a time when you turned a challenging conversation into a positive outcome.
Apply Early!:Don’t wait until the deadline! We encourage early applications as we might start reviewing candidates ahead of time. Head over to our website and submit your application so you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Advance Systems International
✨Know Your Numbers
Before the interview, brush up on your credit control metrics and be ready to discuss your past achievements. Be prepared to share specific examples of how you’ve maximised cash collection and resolved complex issues in your previous roles.
✨Practice Those Phone Skills
Since this role involves picking up the phone to engage with customers, practice handling challenging conversations. Role-play with a friend or family member to build your confidence in addressing payment issues and resolving disputes effectively.
✨Showcase Your Problem-Solving Prowess
Be ready to discuss specific instances where you identified problems and implemented solutions. Highlight your ability to prioritise aged debt and strategise your approach, as this will demonstrate your proactive mindset and commercial awareness.
✨Familiarise Yourself with Relevant Tools
Make sure you’re comfortable discussing systems like ERPs, NetSuite, and ServiceNow. If you have experience with these tools, be prepared to explain how you’ve used them to maintain accurate ledgers and drive process improvements in your previous roles.
