At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a forward-thinking company with a focus on innovation.
- Benefits: 26 days holiday, flexible working, private medical insurance, and performance-based rewards.
- Other info: Hybrid role with excellent career growth opportunities and a supportive culture.
- Why this job: Make a real impact by improving processes and collaborating across teams.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join OneAdvanced. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long‑term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
What You Will Do
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross‑functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
What You Will Have
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high‑complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytic approach to solving issues and reducing process‑related debt blockers
- Clear communication skills, able to work cross‑functionally across Finance, Sales, and Operations
- Understanding of cash application, credit notes, VAT, and reconciliation principles
What We Do For You
- Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical‑history exclusions
- Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
- Access to external training and apprenticeships
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Join us and become part of a team that’s powering the world of work and making a real difference.
O2C Process Lead (Finance Operations) in Birmingham employer: Advance Systems International
At OneAdvanced, we pride ourselves on being an exceptional employer that values employee wellbeing and professional growth. Our hybrid work model allows for flexibility while working from our Birmingham HQ, and we offer a comprehensive benefits package including generous holiday allowances, robust family leave, and extensive training opportunities through our SkillsHub platform. Join us to be part of a collaborative team dedicated to driving meaningful process improvements in Finance Operations, where your contributions will truly make a difference.
Contact Details:
Advance Systems International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land O2C Process Lead (Finance Operations) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the Finance Operations field, especially those who work with O2C processes. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ERP systems like NetSuite and CRM platforms like Salesforce. We want you to show off your skills and how you can tackle complex issues head-on!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at OneAdvanced and tailor your approach to fit their culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the O2C Process Lead position.
We think you need these skills to ace O2C Process Lead (Finance Operations) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the O2C Process Lead role. Highlight your experience in Finance Operations, especially around process improvements and resolving complex issues.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven process improvements or tackled operational challenges in the past.
Showcase Your Analytical Skills:Since this role involves root cause analysis and problem-solving, be sure to mention any relevant experiences where you've successfully identified and resolved issues. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Advance Systems International
✨Know Your O2C Inside Out
Make sure you understand the Order to Cash (O2C) cycle thoroughly. Brush up on key processes like billing, reconciliations, and cash application. Being able to discuss these topics confidently will show that you're ready to tackle the challenges of the role.
✨Prepare for Complex Queries
Since this role involves resolving high-complexity customer or system-related queries, think of examples from your past experience where you've successfully handled similar situations. Be ready to explain your thought process and the steps you took to resolve issues.
✨Showcase Your Analytical Skills
Highlight your ability to conduct root cause analysis and implement long-term solutions. Prepare to discuss specific instances where you've identified recurring operational issues and how you improved efficiency and accuracy in your previous roles.
✨Communicate Cross-Functionally
This position requires collaboration with various teams, so practice articulating how you would work with Finance, Sales, and Operations. Think of examples where you've successfully communicated across departments to drive process improvements or resolve issues.
