Technical Specialist - Electrophysiology (EP) in Birmingham

You will be joining an organisation that believes health is fundamental. Its strength in healthcare innovation enables the development of solutions that help prevent, treat and manage complex diseases, with a focus on smarter, less invasive and more personalised care. With deep expertise across innovative medicines and medical technologies, the organisation is well positioned to deliver impactful healthcare solutions today while advancing the breakthroughs of tomorrow, improving outcomes for patients worldwide.

Its cardiovascular division is recognised globally as a leader in advanced 3D cardiac electro-anatomical navigation. Guided by the needs of electrophysiologists, the business has pioneered a number of significant technological advancements, from the first deflectable-tip catheter to today's highly sophisticated three-dimensional cardiac mapping and navigation systems. Operating within a fast-growing and rapidly evolving electrophysiology market, the division is a key growth driver, supported by close customer relationships, a strong current product portfolio and a robust pipeline for the future.

What you’ll enjoy:

• Work with life-changing EP technology that treats arrhythmias and improves patient outcomes.
• Join a fast-growing, future-proof cardiology specialty with strong long-term career prospects.
• Access world-class technical and clinical training with clear development and progression routes.
• Collaborate with leading electrophysiologists and centres of excellence on cutting-edge procedures.
• Be part of a mission-driven, values-led global organisation with strong investment in people and innovation.

What you’ll be doing:

The key objective of this role will be to provide post-sales support in hospitals, assisting healthcare professionals with the technology. You’ll be instrumental in helping to deliver the sales target within the identified geographic area, meeting all strategic and business objectives, delivering product and customer training plans, and providing the highest level of clinical and customer support in line with coordinated account team plan.

Responsibilities:

• Support, promote and upsell 3D Navigation procedures and thereby growing catheter utilisation in Electrophysiology, aligned with the Business Plan.
• Provide clinical and technical expertise for coverage of cases performed with the Navigation System.
• Deliver your customer training plan and effectively transfer knowledge to empower customers to use the kit effectively and independently.
• Follow mandatory training and attend local and abroad training programs to maintain and develop knowledge required to fulfil your job effectively.
• Execute key marketing strategies to include the successful roll out of new products and innovations in partnership with the regional New Technology Specialists.
• Contribute to developing innovative activities to achieve sales targets and to allow the franchise to gain market share and differentiate from competition.
• Maintain and develop firm business relationships with your Key Opinion Leaders and other strategically important clinical and economic partners.
• Develop in depth understanding of the needs and objectives of customers on all levels - both clinical and non-clinical partners, to develop tailored solutions, which improve sales.

Here’s what you need:

• A minimum of a bachelor’s degree is required, master’s degree preferred in biomedical engineering.
• Electrophysiology experience as a Cardiac Physician/Technician is essential.
• Ideally you’ll have experience as a clinical support specialist within the medical device field, but this is not essential.

Personality attributes:

• Excellent listening skills. Ability to build positive relationships quickly.
• Have the capacity to gain in-depth product and procedure knowledge and the ability to communicate effectively with all partners within the EP lab setting.
• Self-disciplined, organised, and able to take ownership and responsibility for business objectives and your own time management.
• Initiative-taking and a desire to succeed in a fast-paced role.
• A collaborator and entrepreneurial analytical person.
• The ability to positively influence thinking, behaviour, and gain dedication.