Sales Executive in Ashington

Advance Northumberland is a diverse property and investment company that delivers opportunities to improve prosperity, tackle inequalities, and drive economic growth in support of Northumberland County Council. We collaborate with stakeholders and partners to deliver positive physical and economic development and focus on the needs and aspirations of the county. We have the recognition of being a Real Living Wage Employer, and other awards such as our Shine Advance Accreditation and the Ambassador Status for the Better Health at Work Award. We have a mission to build a better future for people in Northumberland, as we focus exclusively on regenerating the county.

We are looking for people who embody the Advance Northumberland values; people who are accountable and resilient, who are open to change with strong innovation skills. They will be collaborative, effective in relationship building and stakeholder engagement with the potential to build relationships effectively at all levels. They will demonstrate respect for our colleagues, our customers, and our partners and be able to use their initiative in their work. They will be ambitious about their career and for the future success of Advance Northumberland, with a real customer and team focus; motivated and enthusiastic about their contribution to our success.

As a Sales Executive at one of our development sites, you will be responsible for the sales of new homes on your development from initial customer enquiry through to purchase, ensuring all actions are legally compliant and managed in line with house build timelines.

Salary: Competitive salary with excellent benefits and commission.

Location: You will be working at our Bellingham Development, although our expectation is that you will move to other sites within Northumberland as the build completes.

Role Purpose: To progress reservations through to exchange of contracts to meet and exceed sales and legal targets whilst providing a customer-centric experience to meet business plan and maximise revenue.

Duties and Responsibilities:

• Take ownership of development, all aspects of presentation and the entire purchase process.
• Ensure all administrative and reporting requirements are met according to company procedures and agreed time frames.
• Become the reference point for the purchaser and all other internal and external interested parties, from first contact to the completion of the house sale in a professional and engaging manner to ensure a customer-centric experience using the Ascent Homes customer experience framework.
• Ensure information relayed to customers is accurate and truthful at all times whilst managing customer expectations and compliance of the consumer code.
• Promote the company recommended IFA and solicitors to ensure an efficient service for customers and achieve sales completion targets.
• Guide potential purchasers around show homes, stock plots and the development to demonstrate the standard product and overcoming objections as well as introducing upgrades and extras where appropriate and maximising sale revenue.
• Maintain CRM and referral information and follow up leads in a timely manner to ensure sales targets are met.
• Ensure high standards of health and safety are maintained on site reporting any issues to the Sales Manager.
• Preparation of handover packs ensuring all the relevant information is provided to the customer on completion day.
• Liaise with the construction teams and conduct weekly build/sales meetings to ensure customer extras and options are ordered and installed as required.
• Maintain ongoing competitor analysis, reporting findings and make recommendations, actively engage in driving marketing campaigns.
• Provide accurate and meaningful customer data and insight to key colleagues across departments, alongside suggestions for improvement/change.