At a Glance
- Tasks: Welcome customers and provide top-notch support at our reception.
- Company: Join a diverse property and investment company focused on community growth.
- Benefits: Earn £13.45 per hour plus performance incentives and great perks.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be the face of our workspace and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for administration are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
About The Role
As one of our front of house, Customer Service Administrators, you will report to Andrew, our Workspace Manager and be part of the Workspace team, split across three locations. The role is part time, working afternoons, but there is an expectation that you will be able to cover for your job share partners during periods of annual leave.
Key Responsibilities:
- Provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
- Ensure existing tenants and anyone enquiring about Advance Northumberland Workspace receive high quality customer service and support.
- Show potential clients around Advance Northumberland Workspace facilities.
- Implement and maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
- Proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
- Operate the telephone reception / switchboard as required and carry out telephone system administration including the call management system.
- Maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information.
- Produce documents for internal and external use, working to the appropriate brand guidelines and Workspace Management System.
- Undertake filing, word processing, stationery management, photocopying and mailing duties as required by internal and external clients and customers.
- Log repair and maintenance issues to ensure “fit for purpose” buildings.
- Facilitate room bookings – including room preparation and housekeeping - appointments and hosting events.
- Prepare purchase orders / process payments and maintain records.
Personal Specification:
- Excellent communication and inter-personal skills.
- Strong administration skills with a need for accuracy and confidentiality.
- Computer literacy, including Microsoft Office.
Customer Service Administrator in Ashington employer: Advance Northumberland
Advance Northumberland is an excellent employer that values its employees by fostering a supportive and collaborative work culture at the Wansbeck Workspace in Ashington. With a focus on professional development, staff are encouraged to grow their skills while enjoying the benefits of a part-time role that offers flexibility and a friendly environment. Join us to be part of a team that prioritises exceptional customer service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ashington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Advance Northumberland and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Advance Northumberland and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Advance Northumberland.
Get Familiar with Our Brand:Before applying, take some time to learn about Advance Northumberland and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Advance Northumberland
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Advance Northumberland.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Advance Northumberland will surely appreciate.
