Customer Care Co-ordinator in Ashington

Advance Northumberland is a \”place shaping\” one stop shop focused almost exclusively on regenerating Northumberland. Our people are our core competence, with a diverse skills mix, they form several discrete specialised business units, enabling us to deliver some of the most visionary and transformational projects.

We work collaboratively with stakeholders and partners, delivering positive physical and economic development. Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.

Our Values

• Dedication – passionate and tenacious about delivering for Northumberland.
• Honesty – working to the highest standards of integrity and accountability.
• Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors.

As our Customer Care Coordinator, you will work with the customer care team, which is an essential part of our new homes sales team, ensuring that customers are happy with their purchase post move‑in day and that any issues are resolved as quickly as possible.

As a small team, you’ll work closely with Alison, our Customer Care Manager, and the wider Ascent Homes team, delivering exceptional customer service. You will be a confident communicator, able to deal with a range of enquiries in a professional manner.

This role is temporary to cover maternity leave, for approximately 6‑7 months.

Qualifications

To be successful in this post you will have previous customer care experience, ideally in property or new homes, and an understanding of the NHBC standards. You will have excellent communication skills, be calm under pressure and able to deal with a variety of situations. You will be used to using CRM systems and have a full UK driving licence.

Seniority level

Entry level

Employment type

Full‑time

Location

Ashington, England, United Kingdom