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- Tasks: Be the friendly voice for our clients, solving problems and ensuring a great experience.
- Company: Join Advance Management UK, a supportive company that values its employees and fosters growth.
- Benefits: Enjoy a dynamic work environment with opportunities for career development and teamwork.
- Why this job: Make a real impact while building relationships and enhancing customer satisfaction.
- Qualifications: Excellent communication skills and a positive attitude are key; prior experience is a plus.
- Other info: Work Monday to Friday, with one Saturday a month; hours are 9am to 5pm.
The predicted salary is between 28800 - 43200 £ per year.
Advance Management UK is excited to announce that we are currently recruiting! This is a fantastic opportunity to join a company that values its employees and fosters a supportive and engaging work environment. We believe you'll find this to be an amazing and perfect place to develop your career and contribute to our continued success. If you’re looking for a role where you can make a real impact, we encourage you to explore the opening outlined below. We are specifically seeking a friendly and efficient Customer Service Representative to become a vital part of our rapidly expanding team. As a Customer Service Representative, you will be the first point of contact for our valued clients, playing a crucial role in building positive relationships and ensuring a seamless customer experience. You’ll have the opportunity to work in a dynamic setting where your communication skills and problem-solving abilities will be highly valued. Key Responsibilities: * Respond to customer enquiries via phone, email & other social media platforms in timely manner. * Resolve customer complaints or issues, providing appropriate solutions in a calm and empathetic manner. * Maintain product knowledge and assist customers with technical or product-related questions. * Process orders, returns, and exchanges, ensuring accuracy and customer satisfaction. * Keep records of customer interactions, transactions, comments, and complaints. * Collaborate with other departments to ensure customer issues are resolved and follow up on outstanding concerns. * Assist with administrative tasks related to customer accounts and service requests. * Meet or exceed performance and service quality goals. Preferences : * Prior customer service experience is preferred, but not required. * Excellent communication skills (verbal and written). * Ability to stay calm and positive in challenging situations. * Strong problem-solving skills and attention to detail. * Ability to multitask and manage time effectively. * Proficient in using customer service software, email, and basic computer applications such as social media platforms. Work Days : Monday till Friday- 1 Saturday a month required. Work hours: 9am – 5pm
Customer Service Management employer: Advance Management UK Ltd
Contact Detail:
Advance Management UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Management
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research Advance Management UK and understand their values and mission. Being able to articulate how your personal values align with theirs can make a strong impression during your conversation with them.
✨Tip Number 3
Prepare examples from your past experiences that showcase your communication skills and problem-solving abilities. Highlighting specific instances where you successfully resolved customer issues will demonstrate your capability for the role.
✨Tip Number 4
Practice staying calm under pressure by simulating challenging customer interactions with a friend or family member. This will help you develop strategies to maintain a positive demeanor, which is crucial for this position.
We think you need these skills to ace Customer Service Management
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Make sure your CV reflects your customer service experience, even if it's minimal. Highlight any communication skills, problem-solving abilities, and relevant software proficiency that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully handled customer inquiries or resolved issues in the past, demonstrating your ability to contribute positively to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Advance Management UK Ltd
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your verbal and written skills during the interview. Practice answering common customer service scenarios clearly and concisely.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved customer issues, and be ready to discuss them in detail.
✨Exhibit Empathy and Positivity
The company values a calm and empathetic approach to customer interactions. During the interview, convey your ability to remain positive in challenging situations and how you can relate to customers' feelings.
✨Familiarize Yourself with Customer Service Software
If you have experience with any customer service software or social media platforms, mention it during the interview. If not, do some research on common tools used in customer service to show your willingness to learn.
