Regional Housing Officer

Location: Head Office, Witney, Oxfordshire

Hours: 35 contracted hours per week

Salary: From £31,138.72 to £34,912.95 per annum, plus car allowance up to £2,280.00 per annum

Closing Date: 18th April 2025

Interview Date: 21st April 2025

About the Role:

Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role-based working from home along with attending our Witney Office when required.

We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants, managing approximately 300 customers.

The role of Regional Housing Officer will include:

• Providing effective tenancy and resident management in line with policies and procedures.
• Dealing with anti-social behaviour, tenancy breaches and changes.
• Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures.
• Maximising income through managing rent accounts for your patch area.
• Managing void properties within your patch area ensuring they are let assisting the business with maximising rental income.
• Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.
• Playing a key role in helping our tenants maintain their tenancy.

About the candidate:

If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people’s lives, then we want to hear from you. You will also be:

• An excellent communicator.
• Able to build excellent relationships with customers and colleagues.
• Highly competent with Microsoft Office.
• Highly competent with Open Housing or a similar database.

Training and development will be offered as part of our offer to ensure the successful candidate can undertake the role. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.

For more information about the role please contact Jane Couch.

About the organisation:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

Benefits of working for Advance:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours).
• Sector specific training is provided as part of induction plus opportunities for professional development.
• Access to Perks at Work where you can obtain great discounts on cinema tickets, shopping vouchers and much more.
• Long service awards payable in 5 year increments.
• Golden Hello/refer a friend receive up to £500.
• Cycle to work scheme.
• Access to our Employee Assistance Programme.
• Free DBS (Disclosures and Barring Service).
• Excellent opportunities to progress your career within Advance.
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.