Deputy Support Manager

Location: Redruth, Cornwall

Hours: 37.5 contracted hours per week (Monday to Sunday – split between on shift and office hours and may include days, evenings, weekends and bank holidays and sleep-ins)

Salary: £29,725 per annum

About the Role: Would you like to work somewhere where you get to make a real difference every day? We are seeking a highly motivated and experienced Deputy Support Manager to work closely with the service manager and operations team in leading and managing a dedicated support team. The successful candidate will oversee the delivery of outstanding, person-centered care to adults with mental learning disabilities within their own homes. This role is instrumental in ensuring compliance, maintaining high-quality service standards, and driving business development to expand the service.

Key Responsibilities:

• You will be responsible for deputising for the Support Manager in their absence.
• You will be required to manage the staff in providing high-quality support to the people we support, ensuring all compliance with regulations and legislation requirements.
• Manage a Support Team: Lead, guide, and develop a team of Support Workers, ensuring they achieve business objectives through recruitment, induction, coaching, supervision, and rota management.
• Day-to-Day Service Management: Oversee the service delivery to ensure it meets required standards, ensuring that all customers receive effective and appropriate support. In some instances, you may need to cover support shifts as part of the team you manage.
• Customer Support Plans: Monitor and review individual support plans for all customers to ensure they are up-to-date and aligned with quality assurance standards.
• Collaboration with External Agencies: Work with external agencies such as commissioners, social workers, health professionals, and housing professionals to implement and review service delivery and support planning.
• Health & Safety: Support the implementation, monitoring, and review of health and safety practices, including risk assessments, to ensure compliance with policies and statutory requirements.

What We're Looking For:

• Previous experience in team leadership and as a support worker within the health and social care sector.
• Strong understanding of person-centered care for adults with learning disabilities.
• Strong IT literacy, including adequate IT skills.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Excellent verbal and written communication skills.
• Commitment to ongoing training and professional development.
• Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions or learning disabilities.
• Although not essential, a driving licence and access to own vehicle are desirable for this role.

About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours).
• Sector specific training is provided as part of induction plus opportunities for professional development.
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more.
• Long service awards payable in 5 year increments.
• Golden Hello/refer a friend receive up to £500.
• Cycle to work scheme.
• Access to our Employee Assistance Programme.
• Free DBS (Disclosures and Barring Service).
• Excellent opportunities to progress your career within Advance.
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.