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- Tasks: Manage properties and support customers to create positive living experiences.
- Company: Advance, a leading not-for-profit housing provider focused on inclusivity.
- Benefits: Generous holiday, professional development, discounts, and career progression opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Join a supportive team committed to diversity and safeguarding.
The predicted salary is between 33861 - 35861 £ per year.
Location: Head Office Witney, Oxfordshire - Covering Bedfordshire, Buckinghamshire, Luton, Berkshire, Surrey and Hertfordshire
Hours: 35 contracted hours per week
Salary: Up to £33,861.95 per annum (depending on experience), plus a geographical allowance of £1,051.00 where eligible, and an additional £2,280 per annum car allowance.
Closing Date: 8 April 2026
As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.
About The Role
Would you like to work somewhere where you get to make a real difference every day? As a Regional Housing Officer, you’ll play a vital role in helping us provide safe, secure and well‑managed homes for the people we support. Advance is a specialist supported housing association, committed to delivering high‑quality services and developing more homes for people with learning disabilities, physical disabilities and those striving for greater independence.
Covering Bedfordshire, Buckinghamshire, Luton, Berkshire, Surrey and Hertfordshire with the flexibility of some home working, you’ll manage a broad and varied patch of rented and shared ownership properties. You’ll work closely with customers, colleagues, local authorities and support providers to ensure tenancies are sustainable, homes meet high standards, and every customer receives a positive and respectful service.
This is a role where you’ll truly make a difference — supporting people to improve their quality of life, achieve better outcomes and feel safe and empowered in their homes every day.
What You’ll Do
- Manage a patch of properties, ensuring homes are safe, compliant and ready to let
- Work closely with customers, support providers and local agencies to create positive tenancy outcomes
- Carry out viewings, sign-ups and tenancy visits, supporting customers to maintain their homes
- Monitor rent accounts, address arrears and follow agreed procedures, including court attendance where required
- Respond to ASB concerns, neighbour disputes and customer queries with empathy and professionalism
- Keep accurate tenancy and housing records on our systems and ensure lettings and property standards are met
- Support customers with welfare benefits, mutual exchanges, and accessing wider services
- Promote tenant involvement, events and community investment initiatives
What We’re Looking For
- Experience in housing management and knowledge of relevant legislation
- Confident working with diverse customers, including those with mental or physical disabilities
- Strong communication, relationship‑building and problem‑solving skills
- Ability to use housing databases (Open Housing or similar) and produce clear reports
- Demonstrates PRIDE values — Partnership, Respect, Inclusion, Drive, Efficiency
- GCSEs in Maths and English (or equivalent); enhanced DBS required
About The Organisation
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits Of Working For Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding
At Advance, safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Regional Housing Officer in Witney employer: Advance Housing and Support
Contact Detail:
Advance Housing and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Housing Officer in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Advance and understanding their PRIDE values. Think about how your experience aligns with their mission to support people with disabilities. Show them you’re not just looking for any job, but that you genuinely want to make a difference.
✨Tip Number 3
Practice your communication skills! As a Regional Housing Officer, you'll need to build relationships with diverse customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Advance and making a positive impact in the community.
We think you need these skills to ace Regional Housing Officer in Witney
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Housing Officer role. Highlight your experience in housing management and any relevant legislation knowledge, as this will show us you’re a great fit for the position.
Showcase Your Skills: We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully worked with diverse customers or resolved issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read, so make sure your key points stand out and avoid unnecessary jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Advance.
How to prepare for a job interview at Advance Housing and Support
✨Know Your Stuff
Before the interview, make sure you brush up on housing management principles and relevant legislation. Familiarise yourself with the specific challenges faced by diverse customers, especially those with disabilities. This will show that you're not just interested in the role but also understand the impact of your work.
✨Showcase Your Empathy
As a Regional Housing Officer, you'll be working closely with vulnerable individuals. During the interview, share examples of how you've handled sensitive situations in the past. Highlight your ability to communicate effectively and build relationships with customers, support providers, and local agencies.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved issues, such as tenancy disputes or arrears. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes for all parties involved.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the support provided for professional development, or how the organisation measures success in tenant satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.