Property Services Manager in Leicester

We have a great opportunity for a Property Services Manager to join Advance. Have you got the leadership skills, experience and solution-focus to make the most of this rewarding role?

About the Role

We’re looking for a talented Property Services Manager to lead our responsive repairs, voids service, and the effective contract management of this service delivery. This is a key leadership role within the Housing directorate. As a sector-leading specialist provider of housing and support for people with learning disabilities and mental health conditions, Advance has over 2,300 customers nationwide. Our properties span from Cornwall to Lincolnshire, and our teams work hard to ensure every customer receives a high-quality, person-centred service. In this role, you’ll be an influential part of ensuring our homes remain safe, well-maintained and compliant, while driving service improvement, customer satisfaction, and value for money. You’ll role-model Advance’s values, lead and coach your team, and ensure every customer contact matters.

What You’ll Do

• Lead and develop the Property Services team, ensuring high performance.
• Oversee responsive repairs and voids.
• Manage contracts, budgets and performance across your service area.
• Ensure compliance with legislation, policies and H&S requirements.
• Drive customer satisfaction, continuous improvement and service excellence.
• Work collaboratively with Housing, Support, Finance and Leasehold teams.

What We’re Looking For

• Experience leading a property services function.
• Strong knowledge of responsive/void repairs, planned works and compliance.
• Expertise in contract and budget management.
• Experience in social housing, ideally with vulnerable customers.
• Ability to motivate teams, manage performance and deliver results.
• Strong communication, IT, organisational and decision-making skills.
• CIH Level 3 or 4, or willingness to work towards.

Through our 'Investing in Our People strategy', we’ll support you to gain or continue to build on qualifications aligned with the Competency and Conduct Standard. If the role requires a sector-approved qualification, you may already meet this requirement or, if not, we’ll help you undertake the appropriate qualification as part of your professional development.

About the Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

Benefits Of Working For Advance

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.