Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents with housing repairs and inquiries, ensuring timely responses.
- Company: Leading housing association in Leicester dedicated to enhancing independent living.
- Benefits: Supportive environment, diverse responsibilities, and opportunities for personal growth.
- Why this job: Make a real difference in the lives of residents with disabilities and mental health conditions.
- Qualifications: Strong customer service skills and proactive problem-solving experience.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing association in Leicester is seeking a Customer Service Advisor to support residents with housing repairs and inquiries. You will ensure timely and effective responses to customer needs while maintaining detailed records.
Ideal candidates will have strong customer service skills and experience, along with a proactive approach to problem-solving. The role offers diverse responsibilities within a supportive environment focused on enhancing independent living for those with disabilities and mental health conditions.
Housing Support & Customer Care Advisor in Leicester employer: Advance Housing and Support
Contact Detail:
Advance Housing and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support & Customer Care Advisor in Leicester
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting residents.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues residents might face and how you would handle them. Being prepared with real-life examples will demonstrate your proactive problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Housing Support & Customer Care Advisor in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your proactive approach to problem-solving.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with supporting residents and enhancing independent living, especially for those with disabilities and mental health conditions.
Be Detail-Oriented: Since maintaining detailed records is key in this role, make sure your application reflects your attention to detail. Use clear formatting and check for any typos or errors before hitting send. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Advance Housing and Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Support & Customer Care Advisor. Familiarise yourself with common housing issues and repairs, as well as the specific needs of residents with disabilities and mental health conditions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss these scenarios during the interview to demonstrate your proactive approach to problem-solving.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's approach to supporting residents or how they handle specific challenges. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Organised and Detail-Oriented
Since the role involves maintaining detailed records, it’s crucial to showcase your organisational skills. Bring a notepad to jot down important points during the interview and mention any systems or methods you use to stay organised in your work. This will highlight your attention to detail and readiness for the responsibilities of the role.