At a Glance
- Tasks: Support people to live independently and improve housing quality.
- Company: Advance, a not-for-profit provider transforming lives through housing support.
- Benefits: Generous holiday, professional development, and perks like discounts and cycle schemes.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while building strong relationships.
- Qualifications: Empathy, customer service skills, and experience with databases are essential.
The predicted salary is between 29549 - 29549 € per year.
Position: Housing Outreach Worker
Location: Leicester Head Office, LE19
Hours: 35 contracted hours per week
Salary: Up to £29,549.06 per annum plus car allowance £2,280 per annum
Closing Date: 06/05/2026; Interview Date: 08/05/2026
Job ref: 5023
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About The Role
Are you passionate about supporting people to live independently and improving the quality of homes? Are you someone who builds great relationships, communicates clearly and enjoys a role with variety and purpose? If so, we’d love you to join us at Advance as a Housing Outreach Worker. As the mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs, this role plays a vital part in supporting customers throughout that journey. This role is hybrid, working from home and on site visits covering West Midlands, Warwickshire, Staffordshire, Hereford and Worcestershire. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.
What The Role Involves
- Managing a wide range of confidential enquiries and taking appropriate action or signposting customers as needed
- Provide housing advice and housing management services to customers
- Manage a wide range of confidential telephone enquiries and correspondence, using initiative or escalating appropriately
- Complete void inspections, arrange repairs and redecoration, and follow void procedures
- Support pre‑tenancy viewings, sign‑ups and ensure correct occupancy agreements are completed
- Set up and maintain accurate tenant records on Open Housing systems
- Ensure customers pay rent and service charges; assist with housing benefit claims and support rent arrears recovery
- Assist with anti‑social behaviour complaints and neighbour disputes following organisational procedures
- Carry out property and tenancy visits to ensure compliance and liaise with external professionals where needs change
- Promote customer participation and facilitate access to wider organisational services
- Support customers to claim welfare benefits successfully
- Undertake tenancy visits to improve living conditions and sustain tenancies
- Keep all manual and digital records accurate and updated; respond to service requests within timescales
- Support Tenant Involvement and Community Investment events and initiatives
- Assist with Fire Risk Assessment and water safety actions
- Ensure accessible health and safety information for fire, gas and electrical appliances
- Ensure fire and water checks are completed and recorded on site
Who We’re Looking For
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you naturally demonstrate our PRIDE values: Partnership, Respect, Inclusion, Drive and Efficiency.
You’ll Also Bring
- Experience using databases and producing accurate records (essential)
- GCSEs in Maths and English (or equivalent)
- Strong experience using databases and analysing data to produce recommendations
- High competence in Microsoft Word, Excel, Outlook and PowerPoint
- Knowledge/experience of housing management or housing legislation (desirable)
- Experience working in a performance‑target environment (desirable)
- Experience working with customer groups including people with mental or physical disabilities (desirable)
- Understanding of court processes and advocacy (desirable)
- Ability to build excellent relationships with customers and colleagues
Experience of housing management, performance environments or supporting people with disabilities is desirable but not essential — we’re committed to providing training and development. Training and development will be offered as part of our offer to ensure the successful candidate can undertake the role. The role requires an Enhanced DBS.
If you are a person who likes to make a difference and has experience of working in a diverse housing organisation, then this is the job for you.
About The Organisation
Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Benefits Of Working For Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work discounts on cinema tickets, shopping vouchers and more
- Long service awards payable in 5‑year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding
At Advance, safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness and accountability at every level. As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures. We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
Housing Outreach Worker in Leicester employer: Advance Housing and Support
Advance is an exceptional employer dedicated to transforming lives through safe and supportive housing. With a strong commitment to employee development, we offer extensive training opportunities, competitive benefits including generous holiday allowances and a cycle to work scheme, and a vibrant work culture that values diversity and inclusion. Join us in Leicester as a Housing Outreach Worker and be part of a team that makes a meaningful impact in the community while enjoying a fulfilling career path.
Contact Detail:
Advance Housing and Support Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Outreach Worker in Leicester
✨Tip Number 1
Get to know the company! Research Advance and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing outreach and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Housing Outreach Worker in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Outreach Worker. We want to see your passion for supporting people and improving living conditions shine through!
Showcase Your Communication Skills:Since this role involves building relationships and providing advice, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to convey your thoughts and experiences.
Highlight Relevant Experience:If you've got experience in housing management or working with diverse customer groups, make sure to mention it! We love seeing how your background can contribute to our mission at Advance.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advance Housing and Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Outreach Worker inside out. Familiarise yourself with housing management practices, relevant legislation, and the specific needs of the customer groups you'll be working with. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Empathy
Since this role requires a lot of interaction with customers, be prepared to demonstrate your empathy and communication skills. Think of examples from your past experiences where you've successfully supported individuals or resolved conflicts. This will highlight your ability to build relationships and provide excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing anti-social behaviour complaints or conducting property visits. Practice your responses by thinking through potential challenges and how you would approach them, ensuring you align your answers with Advance's PRIDE values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the role. This shows your enthusiasm and helps you gauge if it's the right fit for you. You might ask about the training opportunities available or how the team collaborates on community initiatives.
