Customer Services Advisor - 12 Month's Maternity Cover in Leicester

Position: Customer Services Advisor – up to 12 months Maternity Cover

Location: Unit 2, Centre Court, Meridian North, Meridian Business Park, Leicester, LE19 1WR

Hours: 35 Contract hours per week

Salary: £23,866.65 per annum

Closing Date: 29th June 2026

Interview Date: 6th July 2026

Job Ref: 5095

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About The Role

Would you like to work somewhere where you get to make a real difference every day? Would you want the opportunity to work for a not-for-profit organisation that makes a real difference to people’s lives? You would be working as part of a vibrant and committed team, where you’ll have a crucial role as first point of contact for Advance’s customers. We’re looking for a Customer Services Assistant to join our team in Leicester!

Duties

• Taking details of repairs on behalf of our housing customers.
• Taking details of orders for new furnishings, flooring, window coverings and white goods.
• Taking details specific to the service charge each customer pays, including: gardening, cleaning, specialist equipment repairs and others.
• Ensuring that all calls are answered within appropriate timescales and where appropriate provide advice and assistance to customers with enquiries in accordance with policies and procedures.
• Filtering mail, emails and telephone calls and using the appropriate IT system to check and provide relevant information.
• Providing administrative support, operating within the demands and constraints of all customer contact points.
• Data collection of surveys for customers and staff over the phone.
• Taking initial aids and adaptation enquiries, initiating the process for responding to complaints and compensation claims, and initiating the process for reporting and recording antisocial behaviour.

About The Candidate

We would love to hear from you if you are passionate about supporting vulnerable adults in your community.

Qualifications

• Confident in taking information for initial repairs over the telephone and via email.
• Able to communicate effectively (verbally and in writing).
• Able to make sound judgments on the information available.
• Able to plan and prioritise work to meet specified targets and deadlines and have a ‘can do’ attitude.
• Previous experience in housing or a customer-focused environment alongside a good knowledge of the use of Microsoft Office systems are essential along with a good level of general education.

You will be expected to demonstrate PRIDE behaviours in your job role. Please see the attached job description and person specification before applying for the role to ensure that you meet the essential eligibility criteria.

For more information about the role please contact Daniel Ryan on daniel.ryan@advanceuk.org.

About The Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer and we actively seek to create an environment where people feel valued and comfortable to bring their whole selves to work. We are committed to recruiting the very best people regardless of ethnicity, race, religious beliefs or sexual orientation.

Benefits

• Paid mileage and travel time between appointments.
• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata).
• Sector specific training is provided as part of induction plus opportunities for professional development.
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more.
• Long service awards payable in 5-year increments.
• Golden Hello/refer a friend receive up to £500 over 6 months.
• Cycle to work scheme.
• Access to our Employee Assistance Programme.
• Excellent opportunities to progress your career within Advance.
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.