Compliance Manager in Leicester

Location: Leicester

Primary Offices with Hybrid Hours: 35 contracted hours per week

Salary: Up to £55,442.89 per annum (depending on experience), plus £2,280 per annum of car allowance (Salary subject to review in April 2026)

Closing Date: 12 April 2026

Interview Date: Week commencing 20 April 2026

Job ref: 4991

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About The Role

Would you like to work somewhere where you get to make a real difference every day? If you want a role where your expertise genuinely keeps people safe in their homes every day, this is a great opportunity to make a real impact. Advance is a national housing and support provider with over 50 years’ experience, and we’re launching our new strategic plan Customers at the Heart — placing safety, quality and customer experience front and centre. We’re looking for a skilled Compliance Manager to lead our landlord health and safety functions, overseeing areas such as gas and fire safety, legionella, asbestos, electrical safety and compliance with Awaab’s Law. You’ll manage a small team, strengthen our compliance processes, and ensure we provide safe, well‑maintained homes for our customers. Working closely with colleagues across Housing, Property Services and external partners, you’ll be our subject matter expert — driving high standards, continuous improvement and a customer‑focused approach to compliance. Most importantly, you’ll be committed to protecting our customers and delivering services they can trust.

What You’ll Do

• Leading the delivery of all Landlord Health & Safety Compliance functions, including effective tracking, planning and delivery across gas, fire, legionella, asbestos, electrical safety, lifting equipment and compliance with Awaab’s Law
• Managing a team of Compliance Officers and ensuring high‑quality, customer‑focused service delivery
• Providing strong leadership: role‑modelling organisational values, conducting performance reviews, setting objectives and supporting development
• Overseeing maintenance and servicing contracts, ensuring safe, efficient and professional services aligned with regulation, good practice and Advance’s policies
• Monitoring performance, customer satisfaction, and budgets, taking corrective action where needed
• Driving continuous improvement in landlord health & safety services
• Ensuring the needs of customers with physical and/or learning disabilities and mental health conditions are central to service design and delivery
• Supporting effective resident involvement and stakeholder communication
• Developing and evaluating processes, systems and IT use to enhance service efficiency
• Leading procurement exercises and liaising with Finance and Leasehold teams on contracts, invoicing, and Section 20 consultation requirements
• Acting as subject matter expert on landlord health & safety, liaising with regulators and authorities
• Participating in the Housing Directorate’s out‑of‑hours management rota
• Deputising for the Head of Housing as required

What We’re Looking For

• Has a relevant professional qualification or equivalent experience
• Brings proven experience in leading property services, compliance or maintenance functions
• Possesses deep knowledge of property legislation, tenancy, leasehold and health & safety
• Has strong experience managing performance in teams and contractors
• Understands contract and budget management and can use IT systems to improve service delivery
• Has experience in social housing, ideally supporting vulnerable customers
• Can confidently make decisions, manage their own workload and operate independently
• Communicates clearly, with strong numerical and written skills
• Can research, write and maintain policies and procedures
• Experience or familiarity with Open Housing Asset Management systems (desirable)
• A collaborative approach: working well with others, sharing learning, and building relationships
• Respectful, inclusive behaviour and a customer‑centred mindset
• Drive and accountability — delivering work on time, understanding priorities, and being transparent about progress
• An efficiency mindset, always looking for better ways of working
• A customer‑focused approach, aligned with our PRIDE values — Partnership, Respect, Inclusion, Drive and Efficiency.

Through our 'Investing in Our People strategy', we’ll support you to gain or continue to build on qualifications aligned with the Competency and Conduct Standard. If the role requires a sector‑approved qualification, you may already meet this requirement or, if not, we’ll help you undertake the appropriate qualification as part of your professional development.

For more detail’s on the role please review the Job Description. For more information about the role please contact Sharon Alexis‑Wilson on Email: sharon.alexis-wilson@advanceuk.org.

About The Organisation

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits Of Working For Advance

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello / refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just compliance, but about cultivating trust, openness, and accountability at every level. As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures. We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch. Email: Ryan.Brummitt@Advanceuk.org Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.