At a Glance
- Tasks: Manage income accounts, prevent arrears, and support customers with repayment plans.
- Company: Advance, a specialist supported housing association making a real difference.
- Benefits: Generous holiday, professional development, discounts, and career progression opportunities.
- Other info: Dynamic role with opportunities for growth and a commitment to equality.
- Why this job: Join a mission-driven team and help customers achieve financial stability.
- Qualifications: Experience in income management and strong communication skills required.
The predicted salary is between 35047 - 35047 € per year.
Position: Income Officer – 6 Month Temporary
Location: Witney, Oxfordshire
Hours: 35 contracted hours per week
Salary: Up to £35,047.12 per annum (depending on experience), plus £2,280 per annum car allowance, pro rata
Closing Date: 08 June 2026
Job Ref: 5062
Travel required: a full, current driving licence and access to a vehicle is essential.
About the Role
This is a 6‑month temporary opportunity for an Income Officer to make a real difference within Advance, a specialist supported housing association. The role is based in Oxfordshire with occasional travel required. We’re looking for an experienced and customer‑focused Income Officer to deliver an effective income management service across Advance Support and Housing. You will help prevent and recover rent and shared ownership arrears, support customers through early intervention, and take proportionate enforcement action where needed—always balancing income recovery with tenancy sustainment and customer wellbeing. This varied, rewarding role will work closely with customers, colleagues and external partners to achieve positive outcomes.
What You’ll Do
- Manage a caseload of rent and shared ownership accounts, taking early action to prevent arrears escalating.
- Work with customers to agree affordable repayment plans through phone, written and face‑to‑face contact.
- Recover rent, service charge and shared ownership arrears in line with policy and legal requirements.
- Prepare cases for legal action where necessary, including attending court or tribunal hearings.
- Work closely with Housing, Leasehold, Finance and support partners to resolve arrears and sustain tenancies.
- Support customers to maximise income through benefits advice and signposting to debt support.
- Maintain accurate records, monitor payments and contribute to arrears reporting and service improvements.
What We’re Looking For
- Experience in rent collection, arrears recovery and income management within a housing setting.
- Knowledge of housing, leasehold or shared ownership legislation and arrears recovery processes.
- Experience preparing cases for legal action, including court attendance.
- Strong communication, negotiation and customer‑focused skills.
- Confidence using housing management systems and Microsoft Office.
- GCSEs (or equivalent) including English and Maths.
- Full, clean driving licence and access to a car.
Benefits of Working for Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training as part of induction plus opportunities for professional development
- Access to Perks at Work discounts on cinema tickets, shopping vouchers and more
- Long service awards payable in 5‑year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you meet the enrolment threshold)
Equal Opportunities Statement
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Income Officer - 6 Months Temporary in Witney employer: Advance Housing and Support Ltd
Advance is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the picturesque Oxfordshire area, we provide our Income Officers with competitive salaries, generous holiday allowances, and access to sector-specific training, ensuring that you can make a meaningful impact while advancing your career in a rewarding environment.
Contact Detail:
Advance Housing and Support Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer - 6 Months Temporary in Witney
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead on a role like the Income Officer position.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and arrears recovery processes. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your customer-focused skills during interviews. Think of examples where you've successfully managed difficult situations or helped customers resolve issues, as this will resonate well with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Officer - 6 Months Temporary in Witney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in rent collection and arrears recovery, as well as any relevant skills that match what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and partners, emphasise your strong communication and negotiation skills. Share examples of how you've successfully managed customer relationships in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Advance Housing and Support Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and arrears recovery processes. Familiarise yourself with the specific challenges faced by Income Officers, especially in a supported housing context. This will show that you're not just interested in the role, but that you understand it.
✨Showcase Your Experience
Prepare to discuss your previous experience in rent collection and income management. Have specific examples ready that demonstrate your success in preventing arrears and working with customers to create repayment plans. This will help the interviewers see how you can make a real difference at Advance.
✨Communication is Key
Since this role involves a lot of interaction with customers and colleagues, practice your communication skills. Be ready to explain how you would handle difficult conversations or negotiations. Highlight your customer-focused approach and how you balance enforcement with support.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Think about how you would handle a case that requires legal action or how you would support a customer struggling with their payments. This will show your ability to think on your feet and apply your knowledge practically.
