Home Ownership Officer in Witney

We are looking for a dedicated and customer-focused Home Ownership Officer to join our Housing & Leasehold Management team in Witney, Oxfordshire. This is a rewarding opportunity where you will support applicants with long-term disabilities to purchase a share of a property through the HOLD (Home Ownership for people with Long-Term Disabilities) shared ownership scheme. You will guide customers through every stage of their journey—from initial assessment through to completion—ensuring they receive high-quality support and achieve the best possible outcomes.

Key Responsibilities

• Assess applicants for the HOLD shared ownership scheme and provide timely decisions
• Support customers through the full journey from application to completion
• Advise on property selection and negotiate best value within budget
• Manage relationships with agents, solicitors, and external partners
• Oversee conveyancing and ensure smooth progression of cases
• Build referral networks with local authorities and social care professionals
• Promote home ownership products through engagement and events
• Maintain accurate records and support handover processes

About You

• Experience in housing, property sales and purchases, or a similar environment
• Knowledge of shared ownership schemes and the process of buying and selling properties is desirable
• Previous experience or understanding of the Social Housing sector is desirable
• Highly organized with excellent written and verbal communication skills in English, and the ability to build effective relationships
• Compassionate and professional approach
• Organized and capable of managing varied workload efficiently to meet deadlines and adapt to changing priorities
• Confident using IT systems, particularly Microsoft Excel, Word and Outlook
• Collaborative team player who works well across teams and with external partners
• Customer-focused, with empathy and experience and knowledge in supporting people with disabilities
• A proactive approach to problem-solving and delivering positive outcomes
• Flexible and adaptable with the ability to work from home when required
• Able to work effectively as part of a team and on your own
• Confident and courteous telephone manners
• Self-motivated and willing to learn new skills when required
• Full clean UK driving licence and access to a vehicle
• Demonstrate commitment to PRIDE values: Partnership, Respect, Innovation, Drive, Efficiency

Benefits

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training as part of induction plus opportunities for professional development
• Access to Perks at Work discounts such as cinema tickets, shopping vouchers and more
• Long service awards payable in 5‑year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosure and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you meet the threshold)

For more information about the role, please contact Mariana Senior on 01993 226507 or via email at Mariana.Senior@advanceuk.org.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism, discrimination or harassment of any kind in Advance. We will not tolerate such behaviour and are firmly committed to recruiting the best staff regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.