Position: Property Services Quality Officer
Location: Hybrid, covering Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Nottinghamshire, Lincolnshire and Essex
Hours: 35 contracted hours per week
Salary: Up to £36,099.21 per annum (depending on experience), plus £2,280 per annum car allowance. You may also be eligible for a geographical allowance of £1,051 per annum, where applicable.
Salary: 25 September 2026
Job ref: 5231
We regret to inform you that Advance is unable to accept any sponsorship requirements.
Are you an experienced property professional looking to take the next step in your career?
Exciting new opportunities to join our Property Services team!
As part of our continued investment in delivering high-quality homes and services, we're excited to be recruiting for Property Services Quality Officers to join our growing Property Services team.
This newly available position offers an excellent opportunity for experienced property professionals to play a key role in ensuring our homes remain safe, well-maintained and compliant, while helping to deliver positive outcomes for our customers.
Working closely with colleagues, contractors and stakeholders, you'll oversee the quality and delivery of repairs, maintenance and void property programmes, ensuring high standards of property condition, customer satisfaction and operational performance are achieved.
What you'll be doing
Conduct inspections of void properties and specify repair and maintenance requirements
Undertake pre- and post-work inspections to ensure works are completed to the required quality standards
Investigate building defects and maintenance issues, supporting effective resolution
Monitor contractor performance against agreed quality, cost and service standards
Support annual Fire Risk Assessment reviews and property compliance activity
Oversee repairs and maintenance works across Advance properties and offices
Maintain accurate records and analyse performance information within housing management systems
Support the investigation and resolution of customer complaints relating to property maintenance
Contribute to service improvements and continuous improvement initiatives across Property Services
About You
We're looking for someone who has:
Essential
Experience working within construction, property maintenance, responsive repairs or a recognised building trade
Strong knowledge of building construction methods, repair techniques and quality standards
Ability to identify defects, diagnose repair issues and specify appropriate remedial works
Budget management experience within reactive maintenance repairs
Excellent IT skills, including Microsoft Office and housing/property management systems
Strong communication, reporting and stakeholder management skills
A customer-focused approach and ability to build effective working relationships
Full UK Driving Licence
Desirable
HNC/HND in Building Studies, Construction, Surveying or Property Maintenance, or substantial relevant experience within a recognised building trade
Knowledge of housing legislation
Fire Risk Assessor qualification
Experience of working with people with a range of support needs
What We Offer
At Advance, we are committed to creating an inclusive workplace where colleagues can thrive. You'll be joining a values-led organisation that puts customers at the heart of everything we do and encourages innovation, collaboration and continuous improvement.
Additional Information
This is a hybrid role, with regular travel required to properties within your allocated region of Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Nottinghamshire, Lincolnshire and Essex and occasional team meetings.
A Full UK Driving Licence is essential.
An Enhanced DBS check is required for this position.
Benefits of working for Advance
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
Paid holiday (from 25 days up to 30 days with long service in addition to
Property Services Quality Officer in London employer: Advance Housing and Support Ltd
Advance Housing and Support Ltd is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Southend-on-Sea. With a strong emphasis on employee growth, we offer flexible working hours and comprehensive career development opportunities, ensuring that our team members can thrive both personally and professionally while making a meaningful impact in the lives of those we support.
Contact Details:
Advance Housing and Support Ltd Recruitment Team
