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- Tasks: Provide desktop support and solve IT issues for users across England.
- Company: Advance, a leading supported housing association making a real difference.
- Benefits: Generous holiday, professional development, discounts, and career progression opportunities.
- Why this job: Join a mission-driven team and help empower individuals towards independent living.
- Qualifications: Customer service experience and IT technical qualifications required.
- Other info: Dynamic work environment with a strong focus on safeguarding and support.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for an IT Support Analyst to join our existing Service Desk team at Advance. The role is a great opportunity for somebody who would like to progress their career in IT. The successful candidate will provide desktop support to internal end users remotely across England with occasional site visits. The candidate is expected to learn quickly, use initiative and a willingness to work hard.
A current driver's licence with access to a vehicle is essential for this job role - 45p per mile for the first 10,000 miles each year; and then 25p per mile after.
Key Duties:- First point of contact for end users contacting the Service Desk
- Customer focused first line support for hardware, software and network issues
- Accurately logging all calls and emails into the ticket system
- Respond and resolve tickets within Service Level Agreements (SLA)
- Deliver desktop support remotely with occasional visits to other Advance locations for onsite assistance
- Provide high levels of customer service with clear communication
- Take ownership of end user problems with the ability to problem solve effectively and use initiative
- Assess complexity of incident and service request tickets and escalate to second line support as appropriate
- Liaise with third party suppliers for the provision of services
- Able to produce documentation and training to end users to a high standard
- Be a team player that works well with others and can build rapports with end users
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
At Advance, Safeguarding is embedded in our organisational culture - it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
Benefits of working for Advance:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum
Required qualifications include:
- Grade 4 or above Maths and English GCSE
- IT technical qualification (CompTIA A+ or similar)
- Worked in a customer service environment
- Excellent oral and written communication skills
IT Support Analyst in Leicester employer: Advance Housing and Support Ltd
Contact Detail:
Advance Housing and Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Advance and understand their mission. Be ready to discuss how your skills in IT support can help them achieve their goals, especially in providing excellent service to end users.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Advance team.
We think you need these skills to ace IT Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience, especially in customer service and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Advance. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and take ownership of problems, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at Advance!
How to prepare for a job interview at Advance Housing and Support Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Azure Active Directory. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your technical competence and readiness for the IT Support Analyst position.
✨Showcase Your Customer Service Skills
Since this role involves providing first-line support, be prepared to share examples of how you've delivered excellent customer service in previous jobs. Highlight any experiences where you resolved issues effectively and maintained clear communication with users.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot technical problems. Be ready to explain your thought process and how you approached the situation. This will demonstrate your initiative and ability to take ownership of issues, which is crucial for this role.
✨Prepare Questions About the Company
Research Advance and its mission to support people with disabilities. Prepare thoughtful questions about their services and values, especially around safeguarding and customer care. This shows your genuine interest in the organisation and aligns with their commitment to making a difference.
