At a Glance
- Tasks: Support residents in improving their homes and live independently through effective communication and project coordination.
- Company: Advance, a leading organisation committed to social housing and community welfare.
- Benefits: Generous holiday, professional development, discounts, and a supportive work environment.
- Other info: Opportunities for career progression and training provided.
- Why this job: Make a real difference in people's lives while enhancing the sustainability of their homes.
- Qualifications: Strong communication skills, empathy, and experience with databases are essential.
The predicted salary is between 24960 - 28000 £ per year.
Position: Housing Outreach Worker – Decarbonisation & Planned Investment (3 years fixed term)
Location: Leicester, Head Office, LE19 (Hybrid working)
Hours: 35 contracted hours per week
Salary: Up to £28,498.06 per annum, plus £2,280 per annum of car allowance
Closing date: 13 July 2026
About the Role
Would you like to work somewhere where you get to make a real difference every day? Are you passionate about supporting people to live independently while improving the quality and sustainability of their homes? Do you enjoy building strong relationships, communicating clearly, and working in a role with real purpose? As a Housing Outreach Worker, you’ll play a vital role in delivering phases 2 and 3 of our retrofit programme, acting as the key point of contact for residents and supporting them throughout the improvement journey.
What you’ll be doing
- Communication: Acting as the main point of contact for residents before, during and after retrofit works
- Access coordination: Scheduling visits, managing access, keeping residents informed, and maintaining accurate records on Open Housing
- Resident support: Supporting vulnerable customers, explaining improvements, encouraging engagement, and arranging decants where needed
- Conflict resolution: Managing complaints, resolving issues quickly, and working with delivery partners to minimise disruption
- Feedback & reporting: Carrying out site visits, pre-project surveys and post-work satisfaction checks
Who we’re looking for
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you demonstrate our PRIDE values: Partnership, Respect, Inclusion, Drive and Efficiency. You’ll also bring:
- Experience using databases and maintaining accurate records (essential)
- Strong communication skills, both written and verbal
- The ability to build positive relationships with customers and colleagues (essential)
- GCSEs in Maths and English (or equivalent) (essential)
- Confidence using Microsoft Office tools
- Experience in housing management, working with vulnerable people, or in a performance-driven environment is desirable but not essential – we’ll provide training and development.
Benefits of working for Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part-time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to perks at work where you can obtain great discounts on cinema tickets, shopping vouchers and more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our employee assistance programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum if you meet the hours threshold
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. At Advance, safeguarding is embedded in our organisational culture. If you have any concerns about the welfare or safety of someone we support – or of any member of our team – please don’t hesitate to get in touch.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Housing Outreach Worker in Enderby employer: Advance Housing and Support Ltd
Advance is an exceptional employer that prioritises making a meaningful impact in the community while fostering a supportive and inclusive work environment. With a strong emphasis on professional development, employees benefit from sector-specific training, generous holiday allowances, and a range of perks, all within a hybrid working model based in Leicester. Join us to be part of a team that values empathy, respect, and collaboration, ensuring you can thrive both personally and professionally.
Contact Details:
Advance Housing and Support Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Outreach Worker in Enderby
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Advance Housing and Support Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Advance Housing and Support Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Advance Housing and Support Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Advance Housing and Support Ltd. Apply directly through us to stand out!
We think you need these skills to ace Housing Outreach Worker in Enderby
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Advance Housing and Support Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Outreach Worker, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Advance Housing and Support Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Advance Housing and Support Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
