At a Glance
- Tasks: Be the friendly voice helping customers with their housing needs and inquiries.
- Company: Join a not-for-profit organisation dedicated to making a positive impact.
- Benefits: Competitive salary, supportive team environment, and meaningful work.
- Other info: Vibrant team atmosphere with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24960 - 25989 £ per year.
Position: Customer Services Advisor – up to 12 months Maternity Cover
Location: Unit 2, Centre Court, Meridian North, Meridian Business Park, Leicester, LE19 1WR
Hours: 35 Contract hours per week
Salary: £23,866.65 per annum
About the Role
Would you like the opportunity to work for a not‑for‑profit organisation that makes a real difference to people’s lives? You would be working as part of a vibrant and committed team, where you’ll have a crucial role as first point of contact for Advance’s customers. We’re looking for a Customer Services Advisor to join our team in Leicester!
Responsibilities:
- Taking details of repairs on behalf of our housing customers.
- Taking details of orders for new furnishings, flooring, window coverings and white goods.
- Taking details specific to the service charge each customer pays, including gardening, cleaning, specialist equipment repairs and others.
- Ensuring that all calls are answered within appropriate timescales and providing advice and assistance to customers with enquiries in accordance with policies and procedures.
Customer Services Assistant - 12 Month's Maternity Cover in Enderby employer: Advance Housing and Support Ltd
Join a not-for-profit organisation that truly values its employees and the community, offering a supportive work culture in Leicester. As a Customer Services Assistant, you'll benefit from a collaborative team environment, opportunities for personal growth, and the satisfaction of making a positive impact on people's lives. With competitive pay and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment.
Contact Details:
Advance Housing and Support Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - 12 Month's Maternity Cover in Enderby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Advance Housing and Support Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Advance Housing and Support Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant - 12 Month's Maternity Cover in Enderby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Advance Housing and Support Ltd.
How to prepare for a job interview at Advance Housing and Support Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Advance Housing and Support Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Advance Housing and Support Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
