At a Glance
- Tasks: Be the friendly face for customers, helping with repairs and furnishings.
- Company: Advance Housing and Support Ltd, dedicated to making a difference.
- Benefits: Gain valuable experience in customer service while making an impact.
- Other info: 12-month maternity cover with potential for future opportunities.
- Why this job: Join a passionate team and help improve lives in your community.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Advance Housing and Support Ltd is seeking a Customer Services Advisor for up to 12 months of Maternity Cover in Leicester. You will play a vital role as the first point of contact for customers, addressing their repair inquiries, orders for furnishings, and service charges.
Join a committed team that makes a positive impact on people’s lives. Strong communication skills and efficiency in handling customer inquiries are essential for this role.
Customer Services Advisor – Housing & Repairs (12-month) in Enderby employer: Advance Housing and Support Ltd
Advance Housing and Support Ltd is an excellent employer that values its employees and fosters a supportive work culture in Leicester. With a focus on making a positive impact in the community, we offer comprehensive training and development opportunities to help you grow in your role as a Customer Services Advisor. Join us for a rewarding experience where your contributions truly matter.
Contact Details:
Advance Housing and Support Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor – Housing & Repairs (12-month) in Enderby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Advance Housing and Support Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Advance Housing and Support Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Advisor – Housing & Repairs (12-month) in Enderby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Advance Housing and Support Ltd.
How to prepare for a job interview at Advance Housing and Support Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Advance Housing and Support Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Advance Housing and Support Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
