This role is responsible for ensuring assessment processes are delivered efficiently, accurately, and in line with service standards, regulatory requirements, and organisational values.
Reporting into the Assessment Delivery Manager, you will lead a team of Assessment Administration Coordinators, manage operational performance, support continuous improvement initiatives, and help shape high-quality assessment experiences for applicants, reviewers, institutions, and stakeholders.
This is an exciting opportunity for an organised and collaborative leader who thrives in a fast-paced environment and is committed to driving operational excellence.
To view the full Job Description for this role, please click here.
Applications close on 14th September at 9am. Interviews will take place via MS Teams w/c 21st September. This is a full-time, permanent role, with an annual gross salary of £38,508. These roles have a nominal office of York, with expected minimum attendance of once a fortnight.
As Lead Executive, you will:
Assessment Process Delivery
- Lead and manage a team of Assessment Administration Coordinators to achieve high-quality service delivery.
- Oversee the end-to-end administration of peer review assessment processes, ensuring accuracy, consistency, and adherence to published timelines.
- Ensure compliance with regulatory requirements, service standards, and organisational policies.
- Maintain up-to-date knowledge of assessment services and sector developments to support customer enquiries.
- Ensure all communications are professional, appropriate to the audience, and aligned with higher education values.
Service Support and Administration
- Manage and oversee the triage of application and post-recognition enquiries, ensuring timely and effective resolutions.
- Build and maintain strong relationships with institutional contacts, contract holders, reviewers, and subject experts.
- Support the production of operational reports, including weekly, monthly, quarterly, and annual performance reporting.
- Manage day-to-day financial administration activities, including purchase requisitions, purchase order amendments, invoicing, refunds, and credit notes.
- Ensure all financial transactions comply with organisational policies and audit requirements.
Team Leadership and Resource Management
- Coach, mentor, and develop a team of coordinators to maximise performance and engagement.
- Support training initiatives and knowledge-sharing activities across the assessment delivery team.
- Collaborate with colleagues to ensure effective resource planning and business continuity during periods of fluctuating demand.
- Support effective communication and operational delivery with external associates and reviewers.
Continuous Improvement and Transformation
- Lead customer satisfaction and service enhancement initiatives.
- Support organisational transformation projects and system improvements.
- Identify opportunities to streamline processes and reduce administrative burden.
- Provide feedback and recommendations on systems, processes, and operational performance.
- Maintain guidance documentation, ensuring version control and accuracy across communication channels.
- Contribute to service reviews, operational planning, and performance improvement activities.
Assessment Administration Lead Executive (Individual Services) employer: Advance HE
Advance HE is an exceptional employer located in York, offering a collaborative and values-driven work culture that prioritises employee well-being and professional growth. With generous benefits including a robust pension plan, enhanced family leave, and flexible working arrangements, employees are empowered to thrive both personally and professionally while contributing to meaningful improvements in higher education.
