Are you a highly organised administrator with a passion for delivering exceptional customer service and ensuring high-quality assessment processes?
We are looking for an Assessment Administration Coordinator to support the delivery of a range of prestigious peer review and assessment services across the higher education sector. This role will provide end-to-end administrative support for either institutional services (including Athena Swan, Race Equality Charter, Inclusive Institutions Framework, Impact Awards and Accreditation) or individual services (including Fellowship, End-Point Assessment and Awards).
You will play a vital role in ensuring assessment processes run smoothly, efficiently and accurately, supporting applicants, reviewers, institutions and subject experts throughout the assessment journey. Working within a collaborative team, you will help deliver excellent customer experiences while contributing to ongoing service improvements and transformation projects.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and has a strong commitment to quality, accuracy and continuous improvement.
There are 3 opportunities available for this role, 1 permanent position within Institutional Services and 2 Fixed Term Contracts within Individual Services.
To view the full job description to our Assessment Administration Coordinator (Institutional Services) please click here.
To view the full job description to our Assessment Administration Coordinator (Individual Services) please click here.
Applications close on 14th September at 9am. Interviews will take place via MS Teams w/c 28th September. These are full-time roles, with an annual gross salary of £27,010. These roles have a nominal office of York, with expected minimum attendance of once per month.
- Experience delivering high-quality administrative support within education or a related professional environment.
- Proven experience delivering excellent customer service and handling customer enquiries and complaints.
- Experience working with databases, CRM systems and case management systems.
- Experience using multiple digital systems to record, manage and monitor data accurately.
- Experience supporting external customers and stakeholders at varying levels of seniority.
- Knowledge and experience of Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Experience managing confidential and sensitive information appropriately.
Assessment Administration Coordinator employer: Advance HE
Advance HE is an exceptional employer located in York, offering a collaborative and values-driven work culture that prioritises employee well-being and professional growth. With generous benefits including a robust pension plan, enhanced family leave, and flexible working arrangements, employees are empowered to thrive both personally and professionally while contributing to meaningful improvements in higher education.
