At a Glance
- Tasks: Lead a team to support women and children affected by domestic violence.
- Company: Join Advance Charity, a feminist organisation dedicated to empowering women.
- Benefits: Enjoy 30 days holiday, flexible hours, and career development opportunities.
- Other info: Dynamic work environment with a strong commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of women and girls in your community.
- Qualifications: Experience in domestic violence support and team management required.
The predicted salary is between 34000 - 39000 € per year.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
Salary: £34,000 - £39,000
Location: Hammersmith and Brent Civic Centre
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.
About us
Advance is an award‑winning and innovative women‑only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short‑term sentences to reduce offending. We believe in empowering women and girls to lead safe, non‑violent, equal lives so that they can flourish and contribute to the community. We are a community‑based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role
You will work with the Senior Service Manager to ensure the protection of women and children’s rights. You will represent Advance in partnership meetings and deputise for the Senior Service Manager as required, working closely with partners such as the Police and Social Care teams to improve services for survivors of Domestic Abuse. You will have responsibility for supporting and line‑managing, including performance management, domestic violence frontline workers to provide a high‑quality front‑line service to women experiencing violence against women and girls while ensuring that Advance’s values, policies and procedures are embedded into service delivery. You will also take the lead in day‑to‑day crisis situations and provide day‑to‑day advice and guidance on casework, safeguarding and information sharing concerns. You will oversee and improve the duty system while also overseeing rota systems including ensuring there is regular attendance at the MARAC and specialist court.
About you
To be successful as the Ealing Service Manager you will need the below experience and skills:
- You will have a thorough understanding of violence against women and girls with a particular focus on domestic violence (physical, emotional and sexual violence, ‘honour‑based violence’, forced marriage and FGM).
- With an excellent understanding of the impact of domestic violence on children and young people, families and communities.
- A breadth and thorough knowledge of safeguarding practice, procedures and legislation.
- A good understanding of the operation of the criminal justice system, MARAC and public sector environment in which services operate.
- Bringing significant experience of building and maintaining a strong and motivated team.
- With experience of delivering training and workshops in a multi‑agency setting and a proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services.
How to apply
Please submit your up‑to‑date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: 19th May 2026 @ 23:49
Interviews are taking place on a rolling basis.
What we can offer you - Employee Benefits
- A 35‑hour working week
- 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that’s nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Percbox – an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye‑care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme – £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero‑tolerance of harm and expects all staff, including volunteers, to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre‑employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Ealing & Brent Service Manager in London employer: Advance Charity
Advance Charity is an exceptional employer dedicated to empowering women and girls, offering a supportive work culture that prioritises collaboration, innovation, and accountability. With generous benefits including 30 days of paid holiday, enhanced maternity provisions, and career development pathways, employees are encouraged to grow within a community-focused organisation that values their contributions. Located in Hammersmith and Brent, this role provides the unique opportunity to make a meaningful impact in the lives of survivors of domestic abuse while working alongside passionate professionals in a feminist-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ealing & Brent Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Advance Charity and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Advance Charity.
We think you need these skills to ace Ealing & Brent Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ealing & Brent Service Manager role. Highlight your experience with domestic violence and safeguarding, as well as any relevant training or workshops you've delivered. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting women and girls, and how your values align with ours at Advance. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Team Management Skills:Since this role involves line-managing frontline workers, be sure to highlight your experience in building and maintaining motivated teams. Share specific examples of how you've supported your team in the past – we’re all about collaboration and empowerment!
Apply Through Our Website:Don’t forget to submit your application via our careers page! It’s the only way we’ll consider your application, so make sure you follow the instructions carefully. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Advance Charity
✨Know Your Stuff
Make sure you have a solid understanding of domestic violence issues, especially how they affect women and children. Brush up on the relevant legislation and safeguarding practices, as well as the role of MARAC. This knowledge will help you answer questions confidently and show that you're genuinely passionate about the cause.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your experience in building and motivating teams. Think of specific examples where you've successfully managed staff or delivered training. Highlighting your ability to inspire others will set you apart from other candidates.
✨Demonstrate Collaboration
Advance works closely with various partners, so it's crucial to showcase your experience in multi-agency settings. Be ready to talk about how you've built relationships with other organisations and stakeholders. This will illustrate your ability to work collaboratively and improve services for survivors.
✨Align with Our Values
Familiarise yourself with Advance's core values: listening, supporting, empowering, and collaborating. During the interview, weave these values into your responses. Show how your personal ethos aligns with theirs, and provide examples of how you've embodied these principles in your previous roles.
