At a Glance
- Tasks: Provide top-notch service and support for conveyor systems across the UK.
- Company: Advance Conveyor Group, a leader in bespoke automation solutions.
- Benefits: Competitive salary, company vehicle, ongoing training, and performance bonuses.
- Other info: Join a growing team with opportunities for career advancement and personal development.
- Why this job: Be the face of our brand, build relationships, and drive innovation in aftercare.
- Qualifications: Strong mechanical/electrical skills and previous field service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Advance Conveyor Group designs, manufactures and installs bespoke conveyor and warehouse automation systems throughout the UK.
As our aftercare division continues to grow, we're looking for an experienced Field Service & Aftercare Engineer to become a key part of our customer support team.
This isn't just another service engineer role.
You'll become the face of Advance on customer sites, helping keep systems running, building lasting customer relationships and identifying opportunities for upgrades, servicing, spare parts and future projects.
If you enjoy fault finding, solving problems and working directly with customers, we'd love to hear from you.
The Role
Working across customer sites throughout the UK, you'll carry out planned maintenance, breakdown support and system inspections while delivering an outstanding customer experience.
Your responsibilities will include
- Planned preventative maintenance (PPM)
- Breakdown response and fault diagnosis
- Mechanical and electrical repairs
- Producing clear service reports and recommendations
- Building strong relationships with customers
- Identifying improvement opportunities and future work
- Supporting quotations for remedial works and spare parts
- Updating our CRM following every customer visit
- Working safely and professionally at all times
The role is approximately
70% travelling to customer sites and 30% workshop, administration and reporting .
Regular overnight stays will be required.
About You
You'll ideally have
- Strong mechanical and electrical engineering experience
- Previous field service or maintenance experience
- ECS Card
- Full UK Driving Licence
- Good communication and customer service skills
- Confidence working independently
- Strong organisational and reporting skills
- Conveyor or automation experience
- Experience working to Service Level Agreements (SLAs)
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle
- Laptop / Tablet
- Performance related bonus
- Company pension
- On-site parking
- Ongoing training and development
- Opportunity to help shape and grow our expanding aftercare division
Why Join Advance?
We're investing heavily in our service and aftercare offering and are looking for someone who wants to grow with the business.
This is an opportunity to become one of the key faces of Advance, working with some of the UK's leading manufacturers while helping develop long-term customer relationships and driving the future of our aftercare department.
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Field Service & Aftercare Engineer in North East employer: Advance Automated Systems Ltd
Advance Conveyor Group is an exceptional employer, offering a dynamic work environment where you can thrive as a Field Service & Aftercare Engineer. With a strong focus on employee growth and development, we provide ongoing training opportunities and the chance to shape our expanding aftercare division. Our commitment to building lasting customer relationships ensures that you will play a vital role in our success while enjoying competitive benefits, including a company vehicle and performance-related bonuses.
Contact Details:
Advance Automated Systems Ltd Recruitment Team
