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- Tasks: Support DIY customers with expert automotive knowledge and sales skills.
- Company: Advance Auto Parts is a leading retailer in the automotive industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: 3-5 years of automotive parts experience; ASE certification preferred but not required.
- Other info: Flexible working hours including evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
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Job Description
What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities
- Provide GAS2 selling experience for DIY customer visits and phone calls
- Achieve personal / store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service and store appearance standards
- Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
- Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
- Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
- Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge skills
- Operating POS and Parts lookup systems
- Expert at testing and diagnostic equipment for DIY services
- ASE P2 certified or ASE ready equivalent
- Advanced solution, project and product quality recommendation ability
- Advanced parts lookup and sourcing
- Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
- Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Use Microsoft software effectively (Word, Excel required)
- Strong organizational skills
- Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education
Certificates, Licenses, Registrations
Must have a valid driver\’s license
ASE Certification Preferred, But Not Required
Physical Demands
California Residents Click Below For Privacy Notice
https://jobs.advanceautoparts.com/us/en/disclosures
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Motor Vehicle Manufacturing and Retail
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Retail Parts ProStore 8641 employer: Advance Auto Parts
Contact Detail:
Advance Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Parts ProStore 8641
✨Tip Number 1
Familiarise yourself with the specific automotive parts and systems mentioned in the job description. Having a solid understanding of internal engines, brakes, and suspension will help you stand out during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves providing a high standard of service to DIY customers, demonstrating your ability to communicate effectively and build relationships will be crucial.
✨Tip Number 3
If you have experience with inventory systems or POS systems, be ready to discuss it. Highlighting your familiarity with these tools can show that you're prepared to manage store operations efficiently.
✨Tip Number 4
Consider obtaining or showcasing any relevant certifications, such as ASE certification. Even if it's not required, having this credential can demonstrate your commitment to the automotive field and enhance your credibility.
We think you need these skills to ace Retail Parts ProStore 8641
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Retail Parts Pro position. Familiarise yourself with the key skills needed, such as automotive system knowledge and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in automotive parts and sales. Emphasise any previous roles that involved customer interaction or technical knowledge, and ensure your achievements are clearly stated.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention specific experiences that demonstrate your problem-solving skills and knowledge of automotive systems.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Advance Auto Parts
✨Show Your Automotive Knowledge
Make sure to brush up on your knowledge of automotive systems and parts. Be prepared to discuss specific components and their functions, as well as any troubleshooting experiences you've had. This will demonstrate your expertise and suitability for the Retail Parts Pro role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and build relationships with customers, as this is crucial for success in the position.
✨Familiarise Yourself with Store Systems
Understanding the store's inventory systems and POS equipment is key. If possible, research Advance Auto Parts' specific systems beforehand so you can speak confidently about your ability to operate them during the interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of situations where you've successfully identified solutions or assisted customers with DIY projects, and be ready to share those stories.
