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- Tasks: Help DIY customers with expert automotive advice and part sourcing.
- Company: Join a leading automotive retail company with a focus on customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the go-to expert for car enthusiasts and make a difference in their DIY projects.
- Qualifications: 3-5 years of automotive parts experience and strong sales skills.
- Other info: Dynamic work environment with a chance to learn and advance your career.
The predicted salary is between 28800 - 43200 £ per year.
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities
- Provide GAS2 selling experience for DIY customer visits and phone calls
- Achieve personal/store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service and store appearance standards
- Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
- Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
- Store cleanliness including floors, bathrooms, facing, dusting, parking lot
- Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge skills
- Operating POS and Parts lookup systems
- Expert at testing and diagnostic equipment for DIY services
- ASE P2 certified or ASE ready equivalent
- Advanced solution, project and product quality recommendation ability
- Advanced parts lookup and sourcing
- Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
- Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Use Microsoft software effectively (Word, Excel required)
- Strong organizational skills
- Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
- 3-5 years of prior automotive parts experience
- Proven sales ability with past experience in fulfillment of customer transactions
Education Certificates, Licenses, Registrations
- Must have a valid driver's license
- ASE Certification Preferred, But Not Required
Physical Demands
Retail Parts Pro in London employer: Advance Auto Parts
Contact Detail:
Advance Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Parts Pro in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in automotive parts and customer service effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Retail Parts Pro in London
Some tips for your application 🫡
Show Off Your Expertise: Make sure to highlight your automotive knowledge and experience in your application. We want to see how you can bring your skills to the Retail Parts Pro role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through in your written application. We love friendly communication, so don’t be afraid to show us your approachable side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Retail Parts Pro position. Plus, it’s super easy!
How to prepare for a job interview at Advance Auto Parts
✨Know Your Parts Inside Out
Make sure you brush up on your automotive knowledge before the interview. Be prepared to discuss specific parts, systems, and troubleshooting techniques. This will show that you’re not just familiar with the basics but can handle advanced queries from DIY customers.
✨Show Off Your Sales Skills
Since this role involves achieving sales goals, think of examples from your past experience where you successfully sold products or services. Prepare to share how you approached customers, identified their needs, and closed the sale. This will demonstrate your ability to provide a great GAS2 selling experience.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so be ready to talk about how you’ve handled difficult situations or gone above and beyond for customers in the past. Highlight your friendly communication style and how you build strong relationships with customers.
✨Get Familiar with Store Systems
Since you'll be using inventory systems and POS systems, it’s a good idea to familiarise yourself with these tools. If you have experience with similar systems, mention it during the interview. This shows you’re ready to hit the ground running and can manage store processes efficiently.