At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic financial environment.
- Company: Join Purpose Financial, a leader in consumer financial services with a focus on inclusion.
- Benefits: Enjoy competitive wages, health benefits, tuition reimbursement, and a business casual environment.
- Other info: Be part of a supportive team with opportunities for growth and community engagement.
- Why this job: Make a real impact by helping customers achieve their financial goals while growing your career.
- Qualifications: Sales or customer service experience preferred; strong communication and math skills required.
The predicted salary is between 30000 - 40000 £ per year.
Brand: Purpose Financial
Address: 2008 University Ave., Suite D, Oxford, Mississippi, United States - 38655
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefront locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer:
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Position Summary
The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. The CLSS actively contributes to branch success by meeting performance metrics defined by management and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices.
Job Responsibility
- Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
- Deliver exceptional customer experience while managing growing consumer loan portfolio
- Present tailored financial solutions aligned with customer goals and needs
- Build and maintain strong customer relationships throughout the loan lifecycle
- Educate customers on loan terms, conditions, and product features
- Execute and track community marketing initiatives to generate growth
- Demonstrate company core values and purpose while building trust with customers and staff
Operations & Compliance
- Support branch financial objectives and performance metrics
- Maintain strict adherence to company policies, state and federal regulations
- Ensure accurate cash controls and security procedures
- Maintain precise customer documentation and transaction records
- Conduct and document collection activities
- Follow Loss Prevention (LP) Standards
Team Collaboration
- Foster a positive team environment while supporting colleagues to enhance customer experience
- Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
Education Required
High School Diploma or equivalent required; some college preferred.
Experience Required
Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Knowledge Required
- Strong math skills, including the ability to count cash
- Professional verbal communication by phone and in person
- Ability to read, write, evaluate, and apply complex and detailed information
- Ability to work alone on occasion
- Ability to interact professionally and exhibit appropriate social skills
- Ability to negotiate payment terms and effectively communicate loan requirements
- Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
- Ability to use computer programs required to process customer transactions
- Ability to follow procedures in the normal course of business
- Ability to develop and maintain business relationships
Physical Requirements
- Standing for long periods of time
- Sitting occasionally
- Walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting
- Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
- Driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division
- Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time
- Typing; data entry; grasping; transferring items between hands and/or to another person or receptacle
- Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals)
- Use of office equipment to include computers
- Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)
Competencies
- Sales & Customer Excellence-CLSS
- Results & Accountability-CLSS
- Leadership, Coaching & Development-CLSS
- Adaptability & Growth Mindset-CLSS
- Digital & Future Readiness-CLSS
Travel
Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.
Attire
The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.
Other
Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Consumer Lending Sales Specialist - Full Time in Oxford employer: Advance America
Purpose Financial is an exceptional employer that prioritises employee well-being and professional growth, offering competitive wages, comprehensive health benefits, and a supportive business casual environment. Located in the vibrant downtown of Oxford, Mississippi, our team enjoys unique perks such as free parking, an onsite gym, and opportunities for community engagement through volunteer time off. We foster a culture of mutual respect and collaboration, empowering our employees to thrive while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Lending Sales Specialist - Full Time in Oxford
✨Tip Number 1
Get to know the company! Before your interview, dive into Purpose Financial's mission and values. This will help you connect your own experiences to what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and sales experience, as these are key for the Consumer Lending Sales Specialist role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Purpose Financial team.
We think you need these skills to ace Consumer Lending Sales Specialist - Full Time in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consumer Lending Sales Specialist role. Highlight your sales experience and customer service skills, as these are key to what we’re looking for!
Show Your Passion:Let your enthusiasm for helping customers shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in people's financial lives.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advance America
✨Know Your Stuff
Before heading into the interview, make sure you understand Purpose Financial's mission and values. Familiarise yourself with their products and services, especially those related to consumer lending. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Sales Skills
As a Consumer Lending Sales Specialist, your sales skills are crucial. Prepare examples from your past experiences where you successfully acquired customers or met sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Customer Service is Key
Demonstrate your commitment to exceptional customer service during the interview. Be ready to discuss how you've handled challenging customer situations in the past and what steps you took to ensure a positive outcome. This will reflect your ability to build strong relationships with customers.
✨Dress for Success
While Purpose Financial has a business casual environment, it's always better to err on the side of professionalism for your interview. Opt for smart attire that reflects your seriousness about the position. First impressions matter, so make sure you look polished and ready to represent the company well.
