At a Glance
- Tasks: Provide essential support and information on council services to the public.
- Company: Adur Council, dedicated to serving the community with excellence.
- Benefits: Flexible working locations and valuable experience in customer service.
- Other info: Fixed-term contract until March 2027 with opportunities for service improvement.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Excellent customer service skills and adaptability to handle diverse inquiries.
The predicted salary is between 24000 - 28000 £ per year.
Adur is looking for a Customer Service Adviser (First Line) in Worthing to provide vital support and information on various council services. This fixed-term contract until March 2027 requires flexibility in working locations and excellent customer service skills to handle diverse public inquiries effectively. Candidates should be resilient and adaptable, with a commitment to service improvement.
Frontline Council Customer Advisor – Worthing (Fixed Term) employer: Adur-
Adur is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the community. Working as a Frontline Council Customer Advisor in Worthing not only allows you to make a meaningful impact on local residents but also offers a flexible working environment and a commitment to service improvement, ensuring that your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Council Customer Advisor – Worthing (Fixed Term)
✨Tip Number 1
Get to know the council services inside out! Familiarise yourself with what Adur offers so you can confidently answer questions and show your passion for helping the community.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to prepare for handling diverse public inquiries. The more you practice, the more resilient and adaptable you'll become.
✨Tip Number 3
Show your commitment to service improvement! Think of examples from your past experiences where you've made a positive impact. This will demonstrate your dedication to enhancing customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Frontline Council Customer Advisor – Worthing (Fixed Term)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Adviser. We want to see how you can provide that vital support and information on council services!
Showcase Your Customer Service Skills:Since this role is all about excellent customer service, share specific examples of how you've handled diverse public inquiries in the past. We love seeing real-life scenarios where you've made a difference!
Demonstrate Resilience and Adaptability:This position requires flexibility, so don’t forget to mention times when you've had to adapt to changing situations or overcome challenges. We appreciate candidates who can bounce back and keep things running smoothly!
Apply Through Our Website:We encourage you to submit your application through our website for a seamless process. It’s the best way for us to receive your details and get you one step closer to joining our team!
How to prepare for a job interview at Adur-
✨Know Your Council Services
Before the interview, make sure you familiarise yourself with the various services offered by the council. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm under pressure and adapt to different situations, as these are key traits for a Customer Service Adviser.
✨Demonstrate Resilience and Adaptability
Think of scenarios where you've had to be flexible and resilient. Be ready to discuss how you’ve adapted to changes or challenges in previous roles, as this will resonate well with the council's need for adaptable staff.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, ongoing service improvement initiatives, or how success is measured in the position. This shows you're proactive and genuinely interested.
