At a Glance
- Tasks: Maximise income and prevent arrears for homeless households through effective recovery strategies.
- Company: Join a supportive team at Adur & Worthing, dedicated to housing and homelessness prevention.
- Benefits: Generous leave, flexible working, health support, and tailored training opportunities.
- Other info: Diverse and inclusive workplace with guaranteed interviews for care leavers and disabled applicants.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in income recovery or a passion for helping vulnerable individuals.
The predicted salary is between 36363 - 36363 £ per year.
Our Housing Needs service is seeking a dynamic and committed Income Recovery Officer to join the team. In this essential position, you will focus on maximising income through effective income recovery strategies and proactively preventing arrears to ensure homeless households can successfully maintain their temporary accommodation.
You will be the primary point of contact relating to rent and storage accounts for temporary accommodation placements, effectively managing all income recovery operations within the service. Utilising a person-centred approach to income recovery, your key responsibilities involve:
- Identifying vulnerable individuals at high risk of falling behind on payments
- Performing detailed financial assessments
- Providing support for universal credit or housing benefit claims
- Implementing enforcement actions as required, including the preparation of documents for court proceedings
- Engaging with storage and temporary accommodation providers to verify all billing before payments are issued
- Handling the recovery of any overpayments
We provide tailored training to develop your skills, whether you're new to the role or an experienced professional. At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application.
As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:
- Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
- Occupational Health
- Employee Assistance Programme (EAP)
- Employee resource groups/networks
- Buddy Support Programme
- Flexible working options
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.
Income Recovery Officer in Worthing employer: Adur & Worthing Councils
Adur & Worthing Councils is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous leave entitlements, flexible working options, and a commitment to diversity, employees can thrive in their roles while contributing to meaningful local governance in the vibrant community of Worthing. Join us in shaping sustainable development and making a real impact in the lives of residents.
Contact Details:
Adur & Worthing Councils Recruitment Team
