At a Glance
- Tasks: Assist customers with various council services and provide top-notch support.
- Company: Adur & Worthing Councils, dedicated to community service and support.
- Benefits: Flexible hours, generous leave, and training opportunities for personal growth.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 24000 - 28000 £ per year.
Adur & Worthing Councils are seeking a Customer Service Adviser (First Line) to provide essential support within their Contact Centre in Worthing. The role involves assisting customers with over 16 different council services, requiring excellent communication skills and a commitment to quality service.
Candidates should be adaptable, resilient, and capable of managing challenging interactions while helping to improve services based on feedback. Flexible working options and benefits such as generous leave and training opportunities are included.
Frontline Customer Service Advisor (Fixed Term) – Flexible Hours in Worthing employer: Adur & Worthing Councils
Adur & Worthing Councils offer a supportive and dynamic work environment for Frontline Customer Service Advisors, where employees are valued for their contributions to the community. With flexible working hours, generous leave, and ample training opportunities, staff can thrive both personally and professionally while making a meaningful impact on local services. The culture promotes resilience and adaptability, ensuring that every team member is equipped to handle challenges effectively.
Contact Details:
Adur & Worthing Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Service Advisor (Fixed Term) – Flexible Hours in Worthing
✨Tip Number 1
Get to know the company! Research Adur & Worthing Councils and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, try role-playing different scenarios with friends or family. This will help you feel more confident when handling challenging interactions and improve your ability to provide quality service.
✨Tip Number 3
Be adaptable! The job requires resilience and the ability to manage various customer queries. Think of examples from your past experiences where you've successfully adapted to change or handled difficult situations, and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role. Plus, it’s super easy to do!
We think you need these skills to ace Frontline Customer Service Advisor (Fixed Term) – Flexible Hours in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about assisting customers, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers and handle their queries.
Be Adaptable and Resilient:We want to see that you can handle challenging situations with ease. Share examples in your application where you've had to adapt quickly or bounce back from tough interactions. This will show us you're the right fit for our dynamic environment.
Focus on Quality Service:Emphasise your commitment to providing top-notch service. Mention any previous experiences where you went above and beyond to ensure customer satisfaction. This will resonate well with us as we value quality in everything we do.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Adur & Worthing Councils
✨Know the Services Inside Out
Make sure you familiarise yourself with the 16 different council services you'll be assisting with. Understanding these services will not only help you answer questions confidently but also show your commitment to providing quality service.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills by actively listening and responding thoughtfully. Practice common customer service scenarios beforehand so you can articulate how you'd handle challenging interactions effectively.
✨Emphasise Adaptability and Resilience
Be prepared to discuss examples from your past experiences where you've had to adapt quickly or manage difficult situations. Highlighting your resilience will reassure the interviewers that you're capable of handling the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training opportunities, and how feedback is used to improve services. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
