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- Tasks: Support vulnerable residents by providing essential emergency alarm and telecare services.
- Company: Join a caring team at Adur & Worthing, dedicated to making a difference.
- Benefits: Enjoy generous leave, local government pension, training, and flexible working options.
- Why this job: Make a real impact in people's lives while helping them feel safe at home.
- Qualifications: Caring attitude, good communication skills, and basic IT knowledge required.
- Other info: Diverse and inclusive workplace with excellent support for career development.
The predicted salary is between 22878 - 24817 £ per year.
Post No: 4540
Salary: Starting from £22,878.40 to £24,817.60 per annum
Scale / Band: Grade 4
Hours: 29.6 hours per week
Place Of Work: Commerce Way, Lancing BN15 8TA
Closing Date: 11th February 2026 at 23:55
Interviews: TBC
Make a difference
What you'll be doing:
- Help people feel safe and supported in their own homes by providing a vital emergency alarm and telecare service across Adur, Worthing and Mid Sussex.
- As a Community Alarm Officer, you’ll be part of a caring team that supports residents who may be older, disabled or vulnerable to live independently and with confidence.
- You’ll help set up and maintain alarm equipment, respond to calls for support, and build trusting relationships with people in their own homes.
- This is a practical, people-focused role where your work makes a real difference every day.
- Accept referrals and set up new community alarm cases.
- Visit residents at home to demonstrate and install alarm equipment.
- Help people understand how the service works and complete paperwork.
- Maintain accurate records using digital systems and databases.
- Carry out routine maintenance checks on alarm equipment.
- Respond to mobile alarm calls during working hours.
- Work as part of a rota to provide reliable office cover.
What we’re looking for:
- A caring, professional approach and a genuine commitment to supporting people.
- Confidence communicating with a wide range of people, including those with disabilities.
- Good basic IT and administration skills.
- The ability to work calmly and sensitively in challenging situations.
- A team-player who is reliable, adaptable and organised.
- A full driving licence and access to a car for work.
It would be great if you also have:
- Experience working with older people or vulnerable adults (paid or voluntary).
- An understanding of telecare equipment or mobile technology.
What it’s like to work here:
You meet people at some really important moments in their lives. Knowing you’ve helped someone feel safer in their own home is incredibly rewarding.
At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.
As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.
Benefits:
- Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement.
- Local Government Pension.
- Training & development.
- Occupational Health.
- Employee Assistance Programme (EAP).
- Employee resource groups/networks.
- Buddy Support Programme.
- Flexible working options.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.
For an informal conversation about this role, please contact Ann Marie Cheeseman on 01273 263390.
Community Alarm & Telecare Officer in Lancing employer: Adur & Worthing Councils
Contact Detail:
Adur & Worthing Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Alarm & Telecare Officer in Lancing
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in community services or telecare. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by practising common questions related to community support roles. Think about scenarios where you've made a difference in someone's life – these stories will showcase your caring nature.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with telecare equipment and digital systems. Being able to discuss how you can help residents understand and use this technology will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Community Alarm & Telecare Officer in Lancing
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your genuine commitment to supporting people. Share experiences where you've helped others, especially if it involves working with older or vulnerable individuals. This role is all about making a difference, so highlight your caring nature!
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Community Alarm & Telecare Officer role.
Highlight Your IT Skills: Since you'll be maintaining records using digital systems, make sure to mention any relevant IT skills you have. Whether it's experience with databases or general tech-savviness, we want to know how you can handle the digital side of things!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Adur & Worthing Councils
✨Know the Role Inside Out
Before your interview, make sure you understand what a Community Alarm & Telecare Officer does. Familiarise yourself with the responsibilities listed in the job description, like setting up alarm equipment and responding to calls. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
This role is all about helping people feel safe and supported. Be ready to share examples of how you've communicated effectively with a diverse range of individuals, especially those who may be vulnerable. Highlight any experience you have working with older people or those with disabilities, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations, such as responding to an emergency call or dealing with a challenging resident. Think through some scenarios beforehand and consider how you would approach them calmly and sensitively. This will show that you're not only capable but also adaptable in high-pressure situations.
✨Demonstrate Your Tech Savvy
Since the role involves maintaining digital records and using telecare equipment, brush up on your IT skills. Be prepared to discuss any relevant experience you have with technology, and if possible, mention any familiarity with telecare systems. This will reassure the interviewers that you can handle the technical aspects of the job with ease.
