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- Tasks: Be the friendly face at our reception, helping customers with their queries.
- Company: Join Adur and Worthing Councils, dedicated to excellent community service.
- Benefits: Enjoy flexible working, generous leave, and training opportunities.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: No specific experience needed; just bring your enthusiasm and communication skills.
- Other info: We support diversity and offer guaranteed interviews for care leavers under 25.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Adviser (First Line – Front Desk), Worthing
Client: Adur District and Worthing Borough Councils
Location: Worthing, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
ba219ecee77e
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Interviews: TBC
Adur and Worthing Councils prioritize excellent customer service and community engagement.
We seek an enthusiastic, professional, and confident individual to work in our busy reception area, often being the first point of contact for customers.
You will provide information about council services face-to-face, via phone, and using IT systems. High personal resilience and communication skills are essential, as some customers may be vulnerable or distressed.
Previous customer service experience and knowledge of council operations are beneficial but not mandatory, as training will be provided.
The role involves actively participating in service improvement initiatives and ensuring excellent customer service even when resolutions are not immediately available.
If interested, please apply! We offer a guaranteed interview scheme for care leavers under 25 and are Disability Confident employers, ensuring fair consideration for applicants with disabilities.
Our benefits include:
- Generous leave entitlement: minimum 26 days + Bank Holidays
- Local Government Pension
- Training & development opportunities
- Occupational Health services
- Employee Assistance Programme (EAP)
- Employee resource groups/networks
- Buddy Support Programme
- Flexible working options
We are committed to diversity and inclusion, promoting a respectful, supportive, and family-friendly work environment.
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Customer Service Adviser (First Line - Front Desk) employer: Adur District and Worthing Borough Councils
Contact Detail:
Adur District and Worthing Borough Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (First Line - Front Desk)
✨Tip Number 1
Familiarise yourself with the services offered by Adur and Worthing Councils. Understanding their operations will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for the types of interactions you might face as a Customer Service Adviser.
✨Tip Number 3
Network with current or former employees of the councils if possible. They can provide insights into the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be ready to discuss your approach to service improvement initiatives. Think of examples from past experiences where you contributed to enhancing customer service, even if they were informal or voluntary.
We think you need these skills to ace Customer Service Adviser (First Line - Front Desk)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Even if you don't have direct experience in a council setting, emphasise any customer service roles you've held. Use specific examples to demonstrate your communication skills and ability to handle challenging situations.
Show Enthusiasm for Community Engagement: Express your passion for providing excellent customer service and engaging with the community. Mention any relevant volunteer work or community involvement that showcases your commitment to helping others.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adur District and Worthing Borough Councils
✨Research the Councils
Before your interview, take some time to learn about Adur District and Worthing Borough Councils. Understanding their values, services, and community initiatives will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Communication Skills
As a Customer Service Adviser, you'll need to communicate effectively with a diverse range of customers. Prepare examples from your past experiences where you've successfully handled difficult situations or provided excellent service. This will highlight your ability to remain calm and professional under pressure.
✨Demonstrate Resilience
Given that some customers may be vulnerable or distressed, it's important to convey your personal resilience during the interview. Share instances where you've managed challenging interactions and how you maintained a positive attitude while finding solutions.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training and development opportunities available, or ask how the councils measure success in customer service. This shows your eagerness to grow within the role and your commitment to providing excellent service.