At a Glance
- Tasks: Support service users by coordinating visits and managing queries in a dynamic social care environment.
- Company: Join Norfolk County Council, dedicated to enhancing lives through community support and care services.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and exclusive employee discounts.
- Other info: Hybrid role with a two-week rota, including higher pay for weekend shifts.
- Why this job: Make a real impact in people's lives while enjoying a supportive and balanced work culture.
- Qualifications: Strong ICT skills and a passion for customer service are essential; training provided.
The predicted salary is between 27600 - 29300 £ per year.
Permanent contract | £13.26 to £14.13 per annum (Scale E) | 26.25 hours per week | Reed House, Norwich and hybrid working.
Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you.
We have some new opportunity to join our team in Norwich based at Reed House.
- Take referrals into our service by phone and Liquid Logic (our social care system).
- Set up visits to service users for support workers using an electronic scheduling software (full training will be given).
- Take queries from the support workers while they are working in the community.
As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.
Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.
You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.
The role is hybrid, working both from home and a locality office. Our rota is on a two-week rota basis, which includes working morning and evening shifts, alternative weekends and bank holidays, but this is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance. Weekend hours are paid at a higher rate of time and a third.
We review applications regularly, so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for.
For an informal discussion, please contact nfrbusinesssupport@norfolk.gov.uk.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary.
- Generous holiday entitlement.
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service.
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as: ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers.
- Relocation expenses (where applicable).
- An advance of your expenses if you travel for work.
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes.
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility).
- A payment if you refer someone you know to a hard to fill job.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
Closing date: 11 June 2025 at 23:59.
Reablement Liaison Officer 8040 in Norwich employer: Adult Learning
Norfolk County Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working options, competitive salaries, and generous benefits including health services and a local government pension scheme, we empower our Reablement Liaison Officers to make a meaningful impact in the community while maintaining a healthy work-life balance. Join us in Norwich, where your skills in social care can truly shine in a collaborative and rewarding environment.
Contact Details:
Adult Learning Recruitment Team
nfrbusinesssupport@norfolk.gov.uk
StudySmarter Expert Advice🤫
We think this is how you could land Reablement Liaison Officer 8040 in Norwich
✨Tip Number 1
Familiarise yourself with Liquid Logic, the social care system mentioned in the job description. Understanding how it works will give you an edge during the interview, as you'll be able to discuss how you can effectively use it to manage referrals and scheduling.
✨Tip Number 2
Brush up on your customer service skills, especially in a social care context. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional support to clients in the past.
✨Tip Number 3
Research the Norfolk First Support services and understand their mission. Being knowledgeable about the organisation's goals and how they assist adults in regaining independence will show your genuine interest in the role.
✨Tip Number 4
Prepare for questions about working under pressure and making independent decisions. Think of specific scenarios where you've had to assess risk and take action, as this is a key part of the Reablement Liaison Officer role.
We think you need these skills to ace Reablement Liaison Officer 8040 in Norwich
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Reablement Liaison Officer position. Highlight key skills such as customer service, ICT proficiency, and the ability to work under pressure.
Tailor Your Supporting Statement:Craft a supporting statement that directly addresses the criteria outlined in the job description. Use specific examples from your experience that demonstrate your skills in customer service and social care.
Highlight Relevant Skills:Emphasise your ICT skills and any experience with electronic scheduling software or social care systems like Liquid Logic. Mention your ability to assess risk and make independent decisions, as these are crucial for the role.
Indicate Your Availability:Since the role involves a hybrid working model and varied shifts, clearly state your availability in your application. This shows flexibility and willingness to adapt to the job's requirements.
How to prepare for a job interview at Adult Learning
✨Showcase Your Customer Service Skills
As a Reablement Liaison Officer, you'll be the first point of contact for various stakeholders. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Use specific examples to demonstrate your ability to communicate effectively and empathetically.
✨Familiarise Yourself with Liquid Logic
Since you'll be using Liquid Logic for referrals, it’s beneficial to have a basic understanding of this system. Research its functionalities and think about how you would use it in your role. This shows initiative and readiness to adapt to the tools required for the job.
✨Demonstrate ICT Proficiency
Highlight your ICT skills during the interview. Be ready to discuss any relevant software or systems you've used in the past, especially those related to scheduling or case management. This will reassure the interviewers of your capability to handle the technical aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and risk assessment abilities. Prepare for scenarios where you might need to make quick decisions under pressure. Think about how you would prioritise tasks and manage time effectively while ensuring excellent service delivery.
