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For Companies At a Glance
- Tasks: Support academic teams and learners, ensuring smooth course management and administration.
- Company: Join Norfolk County Council, dedicated to enhancing adult learning experiences.
- Benefits: Enjoy flexible working, generous holidays, and discounts on everyday essentials.
- Why this job: Make a real impact on learners' lives while enjoying a supportive work culture.
- Qualifications: No specific qualifications required; just a passion for helping others succeed.
- Other info: Part-time role with opportunities for remote and hybrid working.
The predicted salary is between 24790 - 25183 £ per year.
Job Description
Operations Officer (7957) | Permanent contract | 22.2 hours per week | £24,790 to £25,183 per annum/pro rata | (Grade D) | County Hall, Norwich
Join our team and deliver high-quality support to Adult Learning’s academic teams and to learners who have enrolled on our courses, ensuring smooth course management and administration in line with Further Education policy requirements.
You will help to create an exceptional learning environment by addressing learners’ barriers to learning, offering solutions, and sourcing cost-effective venues for Adult Learning courses.
You will ensure that customer service is both professional and delivered to the highest standards.
You will also identify cost savings and process improvements to enhance both operational efficiency and the learner experience.
For further information please contact Karl Smith, Operations Manager, at Karl.smith@norfolk.gov.uk
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 15 June 2025 23:59
All other applicants closing date: 6 July 2025 23:59 #J-18808-Ljbffr
Operations Officer (7957) employer: Adult Learning
Contact Detail:
Adult Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer (7957)
✨Tip Number 1
Familiarise yourself with the Further Education policy requirements relevant to Adult Learning. Understanding these policies will not only help you in the interview but also demonstrate your commitment to creating an exceptional learning environment.
✨Tip Number 2
Research Norfolk County Council's current initiatives and projects related to Adult Learning. Being knowledgeable about their ongoing efforts will allow you to engage in meaningful conversations during the interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 3
Prepare examples of how you've previously identified cost savings or process improvements in your past roles. This will help you illustrate your problem-solving skills and operational efficiency, which are key aspects of the Operations Officer role.
✨Tip Number 4
Practice your customer service skills by reflecting on past experiences where you provided high-quality support. Be ready to discuss how you handled challenging situations and ensured a positive experience for learners, as this is crucial for the role.
We think you need these skills to ace Operations Officer (7957)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance operational efficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Address how you can contribute to creating an exceptional learning environment and mention any specific examples of past successes in similar roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Officer role.
How to prepare for a job interview at Adult Learning
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operations Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially in course management and customer service.
✨Showcase Problem-Solving Skills
Since the role involves addressing learners' barriers to learning, think of examples from your past where you've successfully identified problems and implemented effective solutions. This will demonstrate your ability to enhance the learner experience.
✨Highlight Efficiency Improvements
Be ready to discuss any previous experiences where you've identified cost savings or process improvements. This is crucial for the role, so having specific examples will show your proactive approach to operational efficiency.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the department, or the future direction of Adult Learning. This shows your genuine interest in the role and the organisation.
