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- Tasks: Plan and coordinate hospital discharges, supporting individuals to return home and access care.
- Company: Join Norfolk County Council, dedicated to serving over 850,000 residents with innovative services.
- Benefits: Enjoy a competitive salary, generous holidays, health services, and flexible working options.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while collaborating with diverse healthcare professionals.
- Qualifications: NVQ level 3 or equivalent; experience in health or social care preferred.
The predicted salary is between 27711 - 30060 £ per year.
Overview
Integrated Care Coordinator (ICC) – 12 month temporary contract. £27,711 to £30,060 per annum (Scale F) | 37 hours per week | Reed House, Norwich.
An exciting opportunity within the Central Norfolk HomeFirst Hub Integrated Care Coordinator team for a full-time ICC on a temporary 12 month contract. The post operates on a rolling 4-week pattern and will include weekend work.
The HomeFirst Hub covers Norwich as well as North and South Norfolk and works with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector and other Norfolk County Council colleagues to support Discharge to Assess pathways, crisis support in usual places of residence, and aiming to prevent unnecessary admissions to hospitals or care homes.
You will plan and coordinate discharges from acute hospital settings to enable individuals to return home, access reablement opportunities, and make onward referrals using a holistic approach. You will collaborate with multi-agency teams including Nurses, Therapists, Care Providers and Social Workers.
Responsibilities
- Plan and coordinate discharges from acute hospital settings to support individuals returning home and accessing reablement opportunities.
- Apply a holistic approach to onward referrals and support for people in crisis in their usual place of residence.
- Monitor patient journeys by desktop analysis of records and telephone contact with individuals supported.
- Support colleagues to manage situations using data, system knowledge and onward referral pathways.
- Work with multiple systems (LAS, SystmOne, Optica, NCAN) and make onward referrals to external and voluntary organisations.
- Collaborate with Nurses, Therapists, Care Providers and Social Workers to promote multi-agency working.
Qualifications and Skills
- High level of education (e.g., NVQ level 3, GCSEs or equivalent).
- Experience in the voluntary sector, primary care, the NHS, Social Care or a multi-disciplinary team.
- Positive, flexible, and adaptable with an ability to work at pace in a busy environment.
- Awareness and understanding of relevant health and social care legislation; excellent interpersonal and organisational skills; strong administrative and IT skills.
- Willingness to work in a blended model of office and virtual working.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and free counselling
- Flexible working opportunities including flexi-time, part-time, remote and hybrid working
- Financial benefits including Norfolk Rewards discounts and Blue Light card
- Relocation expenses where applicable
- Advance of expenses for business travel
- Local Government Pension Scheme, life assurance, and dependants’ pensions
- Tax-efficient pension enhancements and bike schemes
- Access to tax-efficient car lease scheme for greener travel
- Referral incentive for hard-to-fill roles
For an informal discussion about the post and working hours, contact Leanne Woodward, ICC Team Leader for HomeFirst Hub (Central Belt) on 01603 679211.
Important dates
Redeployment closing date: 18 September 2025 at 23:59. All other applicants closing date: 28 September 2025 at 23:59.
About Us
We are Norfolk County Council, serving over 850,000 residents with services across the county. We work with local authorities, voluntary organisations and partners to provide high-quality services and promote efficiency and innovation.
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Integrated Care Coordinator 8466 employer: Adult Learning
Contact Detail:
Adult Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Care Coordinator 8466
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in integrated care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of multi-agency collaboration. Be ready to share examples of how you've worked with different teams in the past. We want to see that you can adapt and thrive in a busy environment!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you manage multiple tasks and priorities. This role is all about coordinating discharges and supporting individuals, so we need to know you can handle it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Integrated Care Coordinator 8466
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Integrated Care Coordinator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Teamwork Skills: Since this role involves collaborating with various professionals, it’s essential to demonstrate your ability to work in a multi-agency environment. Share examples of how you've successfully worked with others in the past – we love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Adult Learning
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Integrated Care Coordinator role. Familiarise yourself with the responsibilities, especially around discharge planning and multi-agency collaboration. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in health and social care, particularly in a multi-disciplinary team. Prepare specific examples of how you've successfully coordinated care or managed patient journeys. This will demonstrate your capability and fit for the role.
✨Understand the Systems
Since the role involves working with various systems like LAS and SystmOne, it’s beneficial to have a basic understanding of these tools. If you’ve used similar systems before, mention this during the interview. It shows you’re tech-savvy and can adapt quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced in the role, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the role and environment are the right fit for you.